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Guest Service Agent, Ft

2 weeks ago

Vaughan, Canada Novotel Vaughan Full time

Job description

**Responsibilities**:

- Provides excellent guest service to all guests
- Greets, checks in, and settles all guest accounts
- Helps guests with any inquiries, and provides assistance where necessary in a professional manner
- Answers all incoming phone calls and takes reservations
- Accurately follows cash handling procedures
- Adheres to all department and Company's policies and procedures
- Ensures guests' security by the proper handling of guest room keys and personal information
- Performs any other job related duties as assigned
- At least one year Hotel Front Office/Night Audit experience is a must for this position
- Experience with the Opera PMS is a definite asset
- High School or University/College Diploma is preferred
- Commitment to customer satisfaction
- Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner
- Excellent communications skills
- Works well under pressure in a changing environment
- Fluency in English, written and verbal; a second language is an asset
- Ability to work with mínimal supervision
- Able to stand for an 8 hour shift
- Flexibility in shifts: mornings, evenings, weekends, statutory holidays
- Valid Canadian work permit and SIN is required

While we thank all applicants for their interest, only those selected for an
interview will be contacted.

**Novotel Vaughan offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Novotel Vaughan regarding a job opportunity or testing, please advise if you require accommodation.**

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Night shift

COVID-19 considerations:
Enhanced cleaning of touchpoints, physical distancing where possible have been implemented.