Student Service Specialist

1 week ago

Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

**Please Note**: This competition is limited to current salaried NAIT staff.
This is a hybrid role with requirements to be on-campus for the designated training period and regular portions of time after.
**Key Responsibilities**:
Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the public
Provide information regarding NAIT program selection to potential students
**Complete a wide range of transactions (for example**: student registration, tuition and fee payments, fulfilling transcript requests, etc.)
Review and analyze student accounts, and connect with other departments as needed to resolve student enquiries
Process payment transactions and complete daily reconciliation
Maintain up-to-date knowledge of relevant information and procedures
Participate in coordinated outreach activities; proactively reach out to students to provide them with support and information
Participate in projects and assignments as required to continuously improve services to internal and external customers
**Skills & Abilities**:
Proven ability to provide high quality service to a broad range of clients
Ability to demonstrate a high-level of emotional intelligence
Demonstrated empathy and active listening skills
Exceptional communication and interpersonal skills
Ability to build collaborative working relationships
Strong critical thinking and problem-solving skills
Ability to remain upbeat, accurate, thorough, and organized while constantly multi-tasking in a busy environment
Capacity to continuously learn and manage large volume of information
Well-developed computer skills are critical as the role relies heavily on the efficient use of several complex software platforms in time-constrained situations. The ability to multi-task between programs is essential, and proficient typing skills are required.

**Qualifications**:
Diploma required; Bachelor's degree is preferred
Experience working in a Post-Secondary Institution is preferred
Experience working within a front-facing service area or a call centre environment is an asset
PeopleSoft experience is an asset
Equivalencies may be considered
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
**Remuneration**: $55,138.46 - $72,519.72 annually, plus a comprehensive benefits package. (Classification - Admin Officer I).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
LI-TH1 #LI-Hybrid #LI-DNI

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