Student Service Specialist

1 week ago

Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

**Please Note**: This competition is limited to current salaried NAIT staff.
This is a hybrid role with requirements to be on-campus for the designated training period and regular portions of time after.
**Key Responsibilities**:
Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the public
Provide information regarding NAIT program selection to potential students
**Complete a wide range of transactions (for example**: student registration, tuition and fee payments, fulfilling transcript requests, etc.)
Review and analyze student accounts, and connect with other departments as needed to resolve student enquiries
Process payment transactions and complete daily reconciliation
Maintain up-to-date knowledge of relevant information and procedures
Participate in coordinated outreach activities; proactively reach out to students to provide them with support and information
Participate in projects and assignments as required to continuously improve services to internal and external customers
**Skills & Abilities**:
Proven ability to provide high quality service to a broad range of clients
Ability to demonstrate a high-level of emotional intelligence
Demonstrated empathy and active listening skills
Exceptional communication and interpersonal skills
Ability to build collaborative working relationships
Strong critical thinking and problem-solving skills
Ability to remain upbeat, accurate, thorough, and organized while constantly multi-tasking in a busy environment
Capacity to continuously learn and manage large volume of information
Well-developed computer skills are critical as the role relies heavily on the efficient use of several complex software platforms in time-constrained situations. The ability to multi-task between programs is essential, and proficient typing skills are required.

**Qualifications**:
Diploma required; Bachelor's degree is preferred
Experience working in a Post-Secondary Institution is preferred
Experience working within a front-facing service area or a call centre environment is an asset
PeopleSoft experience is an asset
Equivalencies may be considered
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
**Remuneration**: $55,138.46 - $72,519.72 annually, plus a comprehensive benefits package. (Classification - Admin Officer I).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
LI-TH1 #LI-Hybrid #LI-DNI

  • Student Service Specialist

    1 week ago

    Edmonton, Canada University of Alberta Full time

    **Department** Office of the Registrar - Student Service Centre **Salary range** $60,299.77 to $83,456.99 **Hours per week** 35 **Grade** 10 **Posted date** September 11, 2024 **Closing date** September 22, 2024 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This...

  • Candidate Experience Specialist Recruitment

    5 days ago

    Edmonton, Canada First Student Full time

    **First for a reason**: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Student Engagement and Outreach Specialist

    1 day ago

    Edmonton, Canada University of Alberta Full time

    **Department** Faculty of Arts - Undergraduate Student Services Office **Salary range** $56,040.79 to $76,820.84 **Hours per week** 35 **Grade** 9 **Posted date** March 4, 2025 **Closing date** March 17, 2025 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association...

  • Student Service Specialist

    2 weeks ago

    Edmonton, Canada NAIT Full time

    **Please Note: This competition is limited to current salaried NAIT staff.** - This is a hybrid role with requirements to be on-campus for the designated training period and regular portions of time after._ **Key Responsibilities**: - Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the...

  • Student Engagement Specialist

    1 day ago

    Edmonton, Canada University of Alberta Full time

    **Department** Faculty of Science - Science Programs & Operations **Salary range** $56,040.79 to $76,820.84 **Hours per week** 35 **Grade** 9 **Posted date** April 29, 2025 **Closing date** May 6, 2025 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position...

  • Specialist, Student Events

    6 days ago

    Edmonton, Alberta, Canada University of Alberta Students' Union Full time

    JOB SUMMARYThe Specialist, Student Events is responsible for assisting in the coordination and operational delivery of a variety of programming and events on campus. This role will report to the Manager, Orientation & Events.ROLES AND RESPONSIBILITIESCoordinate select organization-wide internal events within the Horowitz Events Centre, as assigned by the...

  • Student Aid Eligibility Specialist

    1 week ago

    Edmonton, Canada Government of Alberta Full time

    A provincial government in Canada seeks an Assessing Specialist in Edmonton to manage Alberta Student Aid programs, including federal and provincial student funding. The role requires thorough knowledge of relevant legislation and the ability to review applications. Ideal candidates have a two-year diploma or equivalent and knowledge of funding assistance...

  • Student Awards

    2 weeks ago

    Edmonton, Canada NAIT Full time

    Student Awards and Financial Aid (SAFA) is looking for a strategic, adaptable, and collaborative team player to act as a key resource to the NAIT community in the area of student awards and financial aid. SAFA is responsible for the administration and management of government student funding and student awards for NAIT. SAFA ensures compliance to funding...

  • Teaching & Student Support Specialist

    5 days ago

    Edmonton, Canada University of Alberta Full time

    **Department** Faculty of Engineering - Undergrad Program **Hours per week** **Posted date** February 28, 2025 **Closing date** March 7, 2025 **Position Type** Full Time **Description**: This position is part of the Association of the Academic Staff of the University of Alberta (AASUA). This position will be a 3-year-term appointment and offers a...

  • Customer Service Specialist

    1 week ago

    Edmonton, Canada Service Experts Canada Full time

    Overview Customer Service Specialist Reports To: General Manager and/or Office Manager Status: Full-time, Regular Category: Customer Service Location Name: McKinley Heating Location Address: Edmonton, AB Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...