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Level I IT Support Specialist

2 weeks ago

Montréal QC, Canada Cosmetic Physician Partners Full time

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

**POSITION**: IT Support/Specialist

**DEPARTMENT**: CPP Corporate

**JOB SUMMARY**: The IT Specialist’s role is to provide technical support and assistance to the CPP corporate team and partner clinics. This includes troubleshooting, resolving technical issues, and ensuring the smooth operation of our IT infrastructure, both remotely and on-site.

**RESPONSIBILITIES**:
- Provide technical support to CPP corporate team and partner clinics-
- Troubleshoot and resolve technical issues related to our computer systems and software-
- Respond to tickets submitted in a timely and efficient manner-
- Document technical issues and resolutions in a clear and concise manner-
- Provide training and guidance to employees on the use of computer systems and software.-
- Continuously improve IT infrastructure by identifying and addressing areas for improvement-
- Support CPP team and clinics as necessary when issues arise**ESSENTIAL SKILLS AND ABILITIES**:
- Minimum of 1-2 years experience in IT support or related fieldExperience with Active Directory and Azure AD-
- Familiarity with Windows and Mac operating systems and basic networking conceptsAbility to create and manage user accounts, groups, and permissions-
- Knowledge of anti-spam and anti-malware technologies-
- Experience with remote desktop software and remote troubleshooting-
- Experience troubleshooting and resolving technical issues-
- Ability to work independently and in a team environment-
- Strong analytical and problem solving skills-
- Strong communication and customer service skills-
- Flexibility to work on-site as required**Benefits**:
- Casual dress-
- Dental care-
- Extended health care-
- Flexible schedule-
- Paid time off-
- Work from homeFlexible Language Requirement:
- French not requiredSchedule:
- 8 hour shift-
- Monday to FridayAbility to commute/relocate:
- Westmount, QC: reliably commute or plan to relocate before starting work (required)Work Location: Hybrid remote in Westmount, QCPOSTE : Soutien informatique/Spécialiste

SERVICE : CPP Corporatif

RÉSUMÉ DU POSTE : Le rôle du spécialiste informatique est de fournir un soutien et une assistance techniques à l'équipe corporative du CPP et aux cliniques partenaires. Cela comprend le dépannage, la résolution des problèmes techniques et la garantie du bon fonctionnement de notre infrastructure informatique, à distance et sur site.

RESPONSABILITÉS:

- Fournir un soutien technique à l'équipe corporative du CPP et aux cliniques partenaires
- Dépanner et résoudre les problèmes techniques liés à nos systèmes informatiques et logiciels
- Répondre aux billets soumis rapidement et efficacement
- Documenter les problèmes techniques et les résolutions de manière claire et concise
- Offrir de la formation et des conseils aux employés sur l'utilisation des systèmes informatiques et des logiciels.
- Améliorer continuellement l'infrastructure informatique en identifiant et en abordant les domaines à améliorer
- Soutenir l'équipe et les cliniques du CPP, au besoin, lorsque des problèmes surviennent

COMPÉTENCES ET APTITUDES ESSENTIELLES:

- Minimum de 1 à 2 ans d'expérience en soutien informatique ou dans un domaine connexe
- Expérience avec Active Directory et Azure AD
- Familiarité avec les systèmes d'exploitation Windows et Mac et les concepts de base en matière de réseau
- Bonne compréhension de l'acheminement des courriels et du dépannage
- Possibilité de créer et de gérer des comptes d'utilisateurs, des groupes et des autorisations
- Connaissance des technologies antipourriel et anti-malware
- Expérience avec les logiciels de bureau à distance et le dépannage à distance
- Expérience dans le dépannage et la résolution de problèmes techniques
- Capacité de travailler de manière autonome et en équipe
- Solides compétences analytiques et de résolution de problèmes
- Solides compétences en communication et en service à la clientèle
- Flexibilité pour travailler sur place au besoin

Type d'emploi : Temps plein

Bénéfices:

- Robe décontractée
- Soins dentaires
- Soins de santé complémentaires
- Horaire flexible
- Congés payés
- Travailler de la maison

Exigence linguistique flexible:

- Français non requis

Calendrier:

- Poste de 8 heures
- Du lundi au vendredi

Possibilité de se déplacer/déménager:

- Westmount, QC : se déplacer de manière fiable ou prévoir de déménager avant de commencer à travailler (obligatoire)

Lieu de travail : Télécommande hybride à Westmount, QC