Spa Receptionist- Immediate Start

1 week ago

Banff, Canada Banff Caribou Properties Ltd. Full time

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
**Employee Housing**: We offer housing to help you settle in.
**Career Growth**: Learn new skills and move up in your job.
**Great Team**: Work with people from all over the world.
**Many Perks**: Discounts, events, benefits to make your life outside of work better.
**Fun and Adventure**: Live and work in a beautiful place with many outdoor activities.
**Diverse and Inclusive Team**: Join a global team that values diversity and inclusion.
Join our team in this exciting year-round opportunity
As a Spa Receptionist you'll be the welcoming face of the spa—overseeing the reception area, managing phone inquiries, and providing warm, attentive service to every guest. If you enjoy creating memorable experiences and working in a calm, beautiful environment, we’d love to hear from you.
**Duties and Responsibilities**:

- Answer all in-coming phone calls in a professional manner according to company standards.
- Share knowledge on spa services, local activities and attractions with clientele.
- Book spa appointments (i.e. confirm treatment, time to arrive, spa cancellation policy).
- Ensure spa bookings allow for adequate break times for Massage Therapists and Aestheticians.
- Liaise with Massage Therapists and Aestheticians, ensuring they have an updated list of their appointments.
- Welcome guests, ensure appropriate paperwork is completed. Provide product knowledge and sell spa products to clientele.
- Understand basic accounting principles, including debit and credit card transactions and maintain a cash float.
- Ensure the facility is in peak condition at all times (operations and cleanliness).
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties as assigned to support guest and business needs.

**Skills and Experience**:

- Previous reception / administrative / customer service experience required.
- Prior Spa knowledge and experience is an asset, but not necessary.
- Pro Serve Certification.
- A positive team player attitude and a strong willingness to learn.

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups.

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