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Customer Service Representative

3 weeks ago

Saskatoon, Canada YMCA of Saskatoon Full time

**Member Experience Representative (Casual/on call)**:
**Duties**:

- Provide sales, tours and invite prospective members to join
- Provide program and membership information
- Strive to stay informed and up to date on all YMCA programs and services being offered
- Develop positive relationships with participants, peers, volunteers and parents
- Solve member concerns in a customer-oriented manner
- Serve each member, participant, potential member, volunteer and staff quick, friendly service when they are visiting the YMCA in person or when they call
- Maintain confidentiality in all matters related to internal human resource issues and membership
- Work effectively with all departments to ensure excellent communication regarding programs and services
- Support and work as part of a team to ensure excellent service to both customers and fellow employees
- Respond to all concerns in a positive and supportive manner
- Maintain a neat, clean, safe and organized area
- Be responsible for the security of cash and to balance receipts and floats
- Any other assigned duties to Member services staff and area

**Qualifications**
- Excellent organizational and interpersonal skills
- Outgoing personality
- Excellent telephone skills
- Basic computer skills
- Clear police record check **CPR & First Aid an asset**

**Availability**

This is a casual/on call position

Flexibility in schedule is a requirement.

**Job Type**: Casual

**Salary**: $13.25 per hour

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Night shift

Work Location: One location