Event Success Manager

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate Eastern time working hours._

**ABOUT YOU**

You love events and conferences: in-person, virtual and hybrid. In some capacity, you have worked as an event coordinator, event planner or project manager at an association, corporation or marketing agency. Bonus points if you have experience working for an association, particularly in healthcare, and a track record of creating engaging client interactions and delivering exceptional customer experiences.

**WHY YOU SHOULD JOIN US?**

We are an award-winning event tech startup with teams in Toronto, Berlin, and Manila, proudly serving thousands of customers worldwide. Our commitment to innovation drives us to continuously enhance our products, keeping us at the forefront of the latest event technology trends.

As an Event Success Manager at EventMobi, you’ll be the driving force behind customer success. From onboarding and education to strategy and implementation, you’ll help our clients leverage our innovative event technology and production solutions. Collaboration is central to your role—you’ll work closely with Account Management, Product, and Customer Support teams to ensure an exceptional customer experience that fosters long-term loyalty.

On top of that, you’ll join a fun, dynamic, and inclusive team of professionals who can’t wait to welcome you aboard. As a bonus, you'll become part of the rapidly expanding community of customer success professionals.

**WHAT YOUR WORK WILL FOCUS ON**
- Serve as a trusted partner and strategic advisor to our amazing customers—professional event planners and marketers at large corporations and associations—helping them build their event technology and plan and execute successful virtual and hybrid events.
- Lead customer onboarding, strategy discussions, and relationship-building to drive increased adoption of EventMobi products.
- Collaborate with customers to define and achieve event KPIs.
- Identify and implement process improvements to enhance the overall customer experience.
- Oversee active events from conception to post-event, managing projects by coordinating with cross-functional teams including graphic design, support, product, and sales.
- Ensure customers are aware of EventMobi initiatives and product updates.
- Provide occasional support during evenings or weekends, especially when traveling or on-site at events.

**YOUR QUALIFICATIONS**
- At least 2 years of experience as an event coordinator, event planner, or project coordinator, with a strong track record of managing accounts and delivering exceptional service to clients.
- A love of technology and a passion for its impact on our industry.
- A creative mindset with the ability to develop innovative strategies that enhance the customer experience and drive continuous improvement.
- An empathetic personality and care about solving problems and helping people.
- Great written and verbal communication skills.
- Top-notch organizational skills, are adept at multitasking, and excel in thorough documentation and follow-up practices.
- You are flexible, adaptable, and enjoy having fun in the workplace while maintaining professionalism.

**NICE TO HAVE**:

- 2-year college diploma or 4-year degree in events management
- Experience working with event technology, including: registration, event app. badges, AV solutions, virtual events.
- Prior experience providing in-person support or on-site services is a plus.
- Experience working with HubSpot, Salesforce or other CRM is also nice to have.

**WHAT WILL YOU GET FROM EVENTMOBI?**
- ** Total Compensation**: $55K to 65KCAD + Stock Option + Benefits
- **Time-Off**: 3-weeks vacation + 1-week Sick Days + 3-summer days + your birthday is a holiday (seriously log-off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person throughout the year
- **Benefits**: Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
- **Tools**: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
- **The Best Coworkers Ever**: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience Don't underestimate the positive impact of caring co-workers have on your everyday happiness.

**REMOTE WORKSPACE REQUIREMENTS**:

- You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is a vital requirement for doing your best work
- You have a reliable internet connection capable of participating in video calls, with at least 30Mbps download speed

**ABOUT EVENTMOBI**

We're focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe li