Supportive Housing Case Worker

Job Title: Fulltime Permanent Supportive Housing Case Worker, Term until November 30, 2025
Full Time Schedule: Rotating 12 hours shift - 3 days on 3 days off (0700-1900)

Full time Wage: $54,640 per year to start
(shift premium provided when working overnight shifts)
- Alpha House operates 7 PSH housing programs across the City in an effort to provide best care to those with complex needs and in support of long term permanent housing. Our PSH housing Program align with Alpha House’s core values and mission by meeting participants at their individual where they are at with a criteria designed to eliminate barriers to entry. These programs create a safe and supportive environment for participants to navigate the complexities of addiction and mental health challenges while engaging in sustainable long-term housing solutions._

Position Summary:
The Permanent Supportive Housing caseworker works in a team employing an Intensive Case Management model to assist clients in maintaining stable long-term housing. The PSH caseworker will have a thorough understanding of harm reduction and housing first philosophies and will be able to demonstrate this verbally and in practice. The PSH caseworker meets individuals where they are at, providing non judgmental, and compassionate complex client care. Permanent supportive housing programs are accredited programs and require accrediting standards to be upheld. Day to day paperwork and reporting standards such as completing regular ( ISP's) case plans, keeping up-to-date case notes, completing regular assessments, making appropriate referrals and documenting incident reports is crucial. In addition, the PSH caseworker will have strong crisis management, rapport-building and advocacy skills.

**Responsibilities**:

- Create client-centered case plans and support client in reaching achievable and realistic goals and refer to community resources as appropriate
- Provided necessary support for client to maintain long-term housing, including managing client crises and the creation of safety plans
- Demonstrate ethically responsible practice with staff and clients alike
- Transports clients when appropriate
- Maintains files, case notes and daily stats
- Foster and maintain excellent relationships with health professionals who are involved with providing for clients’ needs
- Participation and attendance at regular team meetings and in program evaluation as needed
- Ensure compliance with regulatory standards (MSDS, OH & S, WHMIS), which includes assisting in maintaining cleanliness of the building, including regular room inspections and room cleaning support as required
- Assist with guest management and tenant relations as needed
- Adhering to building safety protocols and codes
- Assist with moderate to heavy lifting (e.g. move-ins, lifting mobility aids, assisting clients with mobility issues)
- Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
- Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals.

Qualifications and Requirements:

- Proof of Covid 19 vaccination
- Class 5 (Non GDL) driver license - Vehicle not required
- At minimum, a two-year diploma in a related field from a public post secondary institution, or in progress
- Strong understanding of FOIP (a link to obtain this can be sent prior to orientation)
- Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions
- Time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision.
- A well-developed sense of diplomacy, including conflict resolution, de-escalation and people management skills
- High degree of resourcefulness, flexibility, and adaptability.
- Team player with strong written and oral communication skills.
- Lift Certification (a link to obtain this can be sent prior to orientation)
- An understanding and appreciation of the Protection of Persons in Care Act (if needed this document can be sent to review prior to orientation)