Housing Case Worker

In this role, you will have the opportunity to work with a dedicated team committed to providing support and care to individuals facing homelessness. If you are passionate about making a difference in the lives of vulnerable individuals and have the necessary skills and qualifications, we encourage you to apply.

Reporting to the Recovery Supervisor, the Relief Housing Case Worker will be a crucial member of a multidisciplinary team working on a transitional housing program. The program consists of a 12-month transitional housing program with recovery-oriented systems of care available to clients. The Relief Housing Case Worker will have an emphasis on skill development for independent living in areas such as financial literacy, employment, and connection to long-term/post-program community-based supports such as mental and physical health, social and recreational programs, cultural supports, and others.

Position Type: Casual, Fixed Term till March 2026
Schedule: Shifts are scheduled on an as-needed basis, including days, evenings, and overnights.
Reporting to: Recovery Supervisor
Location: Calgary, AB
RFR: 1697

MAJOR DUTIES AND RESPONSIBILITIES

• Connect with clients on an ongoing basis to assist in securing permanent, long-term housing;
• Advocate on behalf of clients with landlords;
• Build rapport with clients to support the achievement of goals identified in their goal plans;
• Ensure that clients' daily needs are met by maintaining ongoing communication;
• Provide an open and welcoming environment for clients to share their housing concerns and address their needs;
• Assist clients in building skills for daily living through ongoing support and guidance;
• Support the working relationship between the client and their support network;
• Maintain clear lines of communication with external organizations serving the client;
• Collaborate with internal Mustard Seed services to provide comprehensive wrap-around supports for the client;
• Manage a client case load as assigned by the Recovery Supervisor;
• Conduct wellness checks every 24 hours or as required, and provide first aid as needed;
• Advocate on behalf of clients and ensure their needs are met;
• Document client interactions, referrals, progress, and any changes in behavior;
• Complete incident reports and daily logs in a timely manner;
• Welcome and support volunteers and students;
• Conduct security rounds;
• Bring forward identified client risks or issues to the supervisor and colleagues to develop an action plan;
• Support Property Management, Advocates, and Clinicians as needed;
• Host events and groups, engaging in intentional interactions with clients to build rapport and foster community;
• Contribute to the development and implementation of new groups as assigned;
• Provide support to the Recovery Supervisor as needed.

MINIMUM QUALIFICATIONS AND SKILLS

• Diploma or undergraduate degree in a related field;
• Minimum of 1 year of experience working with marginalized individuals;
• Strong communication skills and the ability to work effectively within a cross-functional team;
• Ability to interact with a variety of individuals in a professional and empathetic manner;
• Strong administrative and computer skills;
• Proficient in conflict resolution and the ability to effectively manage residents in crisis situations;
• A passion for being part of the movement to end homelessness in Alberta.

WORKING CONDITIONS

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith. 
• This role requires lifting, standing, and walking as part of the job responsibilities.
• Moderate physical effort is required to successfully accomplish the essential job functions.
• Moderate to high mental effort is required to successfully accomplish the essential job functions, including providing information, resolving discrepancies, and responding to highly intense situations.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.