Sales Development Representative

**What you’ll do**

Sales Development Representatives are the first point of contact with Arlo’s prospective clients. As the first level of the sales cycle, this role acts as the face of Arlo for prospects and determines which leads the Sales Consultant will dedicate time to. The SDR is responsible for conducting an initial discovery call to learn about the prospect’s requirements, determining if we might be a potential fit, and scheduling a demo with the Sales Consultant. The SDR has a direct impact on the sale and is responsible for driving the initial stages of the sales process. It is also crucial to sell the value of Arlo in these initial calls and get the prospect excited about seeing a demo.

The calls you make will be approximately 80% inbound triaging and 20% outbound. However, this is not a cold-calling-focused role. Ensuring prospects are triaged quickly and effectively is key to the success of this position.

**Responsibilities**

You will be responsible for:

- Following up on inbound leads, providing appropriate information to foster relationships, identifying which are a potential fit
- Nurturing leads until they are qualified and ready to book a demo with a Sales Consultant.
- Maintaining detailed documentation and analysis of leads in our CRM.
- Running outbound, targeted sales campaigns to identify new prospects and generate leads.
- Researching prospects online and in social media platforms such as LinkedIn. Use the information to build a profile of the lead.
- Responding to live website chat enquiries and, in the process, identify and qualify hot prospects.
- Responding to general sales enquiries.
- Engaging in relevant online forums to identify and reach out to new leads.
- At times, you may be asked to deliver live online sales demos.
- At times, you may be asked to attend conferences and events where Arlo exhibits.

**Experience & capabilities**

Experience
- 1+ years experience in sales.
- Outbound telesales specifically in the software industry would be an advantage.
- Experience working in or with a Software as a Service (SaaS) product is beneficial and a strong bonus.

Skills & qualifications
- Strong drive to achieve targets and thrive in a sales-focused environment.
- Excellent communication and interpersonal skills.
- Intuitive software skills or an interest in software would be an advantage.
- Strong analytical skills, with the ability to translate data into insights.
- Educated to degree level preferred but not essential.

**A bit about us**

Arlo is an award-winning global business with our HQ in New Zealand and offices in Canada & the UK.

We believe that human interaction is still at the heart of effective learning. With that philosophy, Arlo is fast becoming the preferred solution of choice for commercial training providers globally.

Arlo has been developed as the definitive tool to run a training operation, helping our clients save time, grow sales and transform the way their training is delivered. With customers in over 70 countries and processing over $1B since conception, Arlo is the realization of that vision.

That success is put down to a combination of super talented and passionate individuals, who never stop pushing the envelope, with a single-minded focus to make training management easy and accessible.

**Job Types**: Full-time, Permanent

Pay: $51,000.00-$60,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Flexible schedule
- Paid time off
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Have you worked for a Software as a Service company before?

**Experience**:

- Inside sales: 1 year (required)

Work Location: Hybrid remote in Vancouver, BC V6B 1H4