Inside Sales Representative

**Branch location**: Edmonton, AB

**Reports to**: Customer Service Leader (CSL)

When you join A.R. Thomson Group, you become part of a National leader providing Fluid Sealing and Containment solutions since 1967. A.R. Thomson Group supplies new and innovative products that offer improved performance and system reliability in our customers’ critical equipment. Our product lines play an important role in reducing emissions, containing hazardous fluids and protecting our environment. We are a well-established partner of some of the largest and most high-profile companies in Canada. Our products and brands are well-established and recognized in the industry. We provide a compensation package offering competitive wages plus commission, extended benefits, flexible hours, and a career you can be proud of.

We are currently looking for an enthusiastic team player for an Inside Sales position with the potential possibility of an Outside Sales Rep in the future

**General Accountability**:
Responsible for handling all external and internal customer interactions professionally and courteously. Creating a high level of customer satisfaction is the primary goal. Inside Sales are expected to support the overall Marketing and Sales goals of the organization.

**Roles & Responsibilities**:

- Respond on a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
- Provide customers with accurate information on the company's products and services.
- Follow prescribed pricing models and structures, ensuring prices quoted are acceptable to company standards and meet current pricing strategies.
- Enter customer orders correctly into the ERP promptly, accurately, and effectively, maintaining a pace of work that meets acceptable standards.
- Promptly reply to any quotation requests from customers and/or outside sales reps.
- Proactively follow up on quotations and customer information requests, directly interacting with customers to increase sales volumes.
- Interact with outside sales reps on customer problems, product pricing issues, and special customer requests. Exhibit and promote a sense of teamwork with outside sales reps.
- Ensure all company policies are observed. Ensure quality verifications are conducted as per the requirements of the QA program.
- Communicate effectively with manufacturing, purchasing, warehouse, shipping/receiving, and administration staff to make certain that each customer transaction is completed accurately and timely.
- Utilize time effectively to complete the expected level of work.
- Quality program: implement corrective and preventative action and actively collect and report Customer feedback.

**Health & Safety Commitment**:
All employees are responsible for working in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights which are protected by law: (1) the Right to Know what hazards are present at their worksite; (2) the Right to Participate in keeping their worksite healthy and safe, and (3) the Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTG safety program are (1) Commitment to maintaining a safe and healthy workplace; (2) Compliance with Company Health & Safety requirements and OHS legislation; (3) Accountability for employees’ Health & Safety responsibilities to themselves and others.

**Qualifications & Requirements**:

- Associate degree/college (preferred)
- High school graduated (required)
- English speaking
- Min 3 years of customer service experience/inside sales
- Excellent communication skills
- Experience with information systems such as ERPs and/or CRMs

**Benefits at a Glance**:

- Competitive salary_

A benefits package to support your personal well-being including:

- Flexible paid time off.
- Extended health coverage for you and your family.
- Health & Dental plan.
- Disability and life insurance.
- Vision care.
- Company Pension plan.

A variety of perks including:

- Gas discount
- Fuel discount cards
- Events and entertainment
- Continued education subsidies
- This role provides excellent opportunities for advancement

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

COVID-19 considerations:
A.R. Thomson Group is committed to keeping the health and safety of our employees and visitors. We strictly follow all Covid-19 provincial health guidance and requirements.

Ability to commute/relocate:

- Edmonton, AB T6N 1G4: reliably commute or plan to reloca