Portfolio Program Director

Ride the next mile with us

The Portfolio Program Director is responsible for the comprehensive oversight, management, and strategic alignment of a portfolio of programs and projects. This leadership role ensures that all initiatives drive maximum business value while adhering to organizational goals, timelines, and resource constraints.

Key Responsibilities:
Program Portfolio Strategy and Governance:

- Develop and implement the Program Portfolio strategy, ensuring alignment with organizational goals.
- Define and enforce project / change management standards, methodologies, and frameworks.
- Establish governance structures to monitor and control project performance.

Portfolio Management:

- Oversee the organization’s portfolio of projects, ensuring alignment with strategic priorities.
- Evaluate and prioritize projects based on resource availability, ROI, and business impact.
- Monitor portfolio health and recommend adjustments as needed.

Project Oversight:

- Provide oversight and support for all critical projects to ensure successful delivery.
- Conduct regular reviews to assess project progress, risks, and alignment with objectives.
- Resolve escalated issues and provide guidance on complex project challenges.

Resource Management:

- Allocate resources effectively across projects, balancing competing demands.
- Identify skill gaps and recommend training or hiring to enhance project delivery capabilities.
- Manage capacity planning to support current and future project needs.

Risk and Change Management:

- Establish and implement risk management frameworks to identify, assess, and mitigate risks.
- Oversee change management processes to ensure seamless transitions and adoption.
- Monitor and address potential impacts to timelines, budgets, or deliverables.

Project Hypercare Management:

- Responsible for ensuring seamless post-implementation support by managing critical issues, monitoring system stability, and coordinating resolution efforts to maintain business continuity and user satisfaction.

Stakeholder Engagement:

- Act as a primary point of contact for senior leadership regarding program and portfolio performance.
- Communicate progress, challenges, and strategic adjustments effectively to stakeholders.
- Foster collaboration across departments to drive project success.
- Leadership and Team Development:

- Lead, mentor, and develop project, change and hypercare managers to build a high-performing team.
- Promote a culture of accountability, continuous improvement, and innovation.
- Facilitate knowledge sharing and best practice adoption across project teams.
- Key Skills and Competencies:

- Strategic vision with the ability to align programs to business goals.
- Expertise in portfolio, program, and project management methodologies.
- Strong leadership and team-building capabilities.
- Proficient in financial management, risk analysis, and resource planning.
- Exceptional communication and stakeholder management skills.
- Adaptability to changing priorities and complex environments.
- Qualifications:

- Bachelor’s degree in business, management, or a related field; Master’s degree preferred.
- Certifications such as PfMP (Portfolio Management Professional), PgMP (Program Management Professional), PMP (Project Management Professional) or PROSCI.
- Minimum of 10 years of experience in program and portfolio management, with leadership roles.
- Proven success in managing large-scale, cross-functional initiatives.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.