Customer Care Representative

1 week ago

St Albert, Canada Melody Audiology & Hearing Full time

Melody, a privately owned hearing clinic in the Edmonton area is currently seeking a full-time receptionist to join their practice in St. Albert.

About us:
At Melody Audiology, our mission is to deliver exceptional patient care in the identification, treatment, and rehabilitation of hearing-related health concerns. We offer comprehensive services through a team of highly trained healthcare professionals using state-of-the-art resources and evidence-based methods. We also prioritize public education on hearing health and prevention.

Clinic Core Values:

- Patient-centered care and treatment
- Mindfulness in delivering high-quality, efficient services
- Honesty, integrity, and sincerity
- Accountability and ownership
- Professional conduct in all interactions

Duties and responsibilities include but are not limited to:

- Greeting clients and creating positive first impressions
- Scheduling appointments and making confirmation calls
- Checking in patients and assisting walk-ins
- Data entry and documentation of patient interactions
- Receiving and processing referrals
- Creating invoices and accepting payments
- Ordering hearing aids and office supplies
- Managing client files and records
- Sending/receiving faxes and courier shipments
- Using Excel and web-based client management systems
- Assisting practitioners with office organization and inventory
- Third-party billing
- Cleaning and preparing hearing aids for pickup

Working Conditions:

- Melody is a privately owned hearing clinic and retail hearing aid sales business.

Required Competencies:

- Strong interpersonal and communication skills
- Ability to maintain positivity in all interactions
- Ability to build long-term client relationships
- Patience, self-discipline, and adaptability
- Desire to learn and grow professionally
- Accountability and ownership of tasks
- Ability to work independently and collaboratively
- Excellent time management and organizational skills
- Attention to detail and follow-through
- Professional written and verbal communication

Educational Requirements
- High school diploma (minimum requirement)
- Post-secondary is an asset

Wage and Salary
- $19-$22 to start, based upon experience
- Full benefits package
- Comprehensive training & support

Pay: $19.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:

- St. Albert, AB (T8T): reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    St. Albert, Canada BMO Financial Group Full time

    394 St Albert Road St Albert Alberta,T8N 5J9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...

  • Health Care Aide

    6 days ago

    St. Albert, Canada FOREVER HOME SENIOR CARE LTD. Full time

    _**Looking for a Health Care Aides for a clients located in North Edmonton, St. Albert and Spruce Grove.**_ - **Weekday and weekend day time availability required.**_ **Company description** Forever Home Senior Care is a family owned and operated business that provides Seniors with in-home care, so that they can remain comfortably in their own home for as...

  • Customer Care Agent

    1 week ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Customer Care Agent** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT BUSINESS DEVELOPMENT OFFICE - CUSTOMER CARE** The...

  • Mat Leave Coverage

    2 days ago

    St. Albert, Canada Century Casino St. Albert Full time

    **SUMMARY**: Greets and welcomes Century Casino guests with a friendly and professional demeanor at every opportunity. Processes lottery and merchandise cashier transactions. Signs up Casino patrons to enroll in the Winners’ Zone and Winner’s Edge programs and virtually communicates the advantages of both programs. Data entry of points where required,...

  • Customer Service Representative

    2 days ago

    St. Thomas, Canada Speedy Auto Service Full time

    **Speedy Auto Service is looking for a Customer Service Representative!** If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As a **Customer Service Representative**, you will act as a brand ambassador and deliver a positive experience to all...

  • Customer Care Specialist

    1 week ago

    St. Albert, Alberta, Canada Capital Insurance Brokers Full time

    About UsAt ARC Insurance Brokers, we believe insurance is about more than just policies. It's about trust, consistency, and long-term relationships. Our team is built on collaboration and reliability, with each role playing an important part in supporting our brokers and delivering excellent client service.As our business continues to grow, we're looking for...

  • Rogers Sales Representative

    1 week ago

    St. Albert, Canada Noble Market Solutions Inc Full time

    **Start Your Career: Become an Entry-Level Rogers Sales Representative with Noble Market Solutions Incorporated!** **Noble Market Solutions Inc.** is a leading business consulting and sales firm specializing in customer acquisition for top-tier telecommunications providers. We’re hiring a driven and professional Entry Level Rogers Sales Representative to...

  • Customer Service Representative

    1 day ago

    St. Catharines, Canada Span Medical Products Canada Full time

    Span Medical Products Canada designs and manufactures the industry's most comprehensive line of specialty solutions, hospital beds for pressure management and patient positioning. Span-America's clinically proven product lines are recognized in medical facilities throughout North America. The company also manufactures and markets specialty foam products for...

  • Customer Experience Representative

    1 week ago

    St. Albert, Canada Indigo Books & Music Full time

    **Company Description** Seasonal Position: October-January. Availability for both Operations (5AM-10AM) and Sales (10AM-10PM) an asset.** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo,...

  • CSR - Customer Service Representative

    1 week ago

    St. Catharines, Ontario, Canada Lincoln Appliance Service Centre Inc Full time

    Customer Service Representative Job PostingWe are a local company looking for a full time customer service representative. In this role, flexibility , a customer-focused approach and attention to detail is essential. Hours of work are on a Monday - Friday 8-5 schedule.Experience/Qualifications – We will only contact candidates with customer service...