Social Media Community Manager

Job Description

You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Social Media Community Manager

How You’ll Make an Impact

Position overview

The Social Media Community Manager is responsible for developing and growing Fidelity Canada’s social media community management program. As the Fidelity Canada social media ecosystem grows, the Social Media Community Manager will set up and manage technologies, systems and processes to report on all engagements and conversations on our channels, respond to client, follower and community queries and proactively service their needs by creating highly engaging content. In fulfilling these responsibilities, the Social Media Community Manager will enhance the social media experience for existing followers and attract new followers in support of business objectives.

Key responsibilities
- Develop and manage a customer care program across Fidelity Canada social media channels.
- Develop and manage a Fidelity Canada Reddit customer care program.
- Develop proactive customer engagement plan and create content.
- Collaborate with internal and external partners to create content for corporate channels.
- Conduct research, develop a business case(s) for and onboard new social media technologies
- Support growth of Fidelity Canada social media programs.

What We're Looking For

Experience
- Minimum 5 years of experience with social media, community management, client service, content creation and monitoring and reporting.
- Experience with Hootsuite, Canva, Adobe Suite.
- Experience working in the Investment industry would be an asset.

Education
- University degree, preferably in Communications, Journalism, English, Marketing, Business, related field, or equivalent working experience.

The Expertise You Bring
- Appreciate digital technologies and emerging digital trends.
- You have advanced knowledge of and experience with social media technologies (i.e. Hootsuite).
- You have excellent project management and organizational skills to see deliverables through to timely and successful completion.
- You have a strong client service orientation and thrive in a collaborative team, managing multiple competing priorities with ease.
- You have excellent written and verbal communication skills with a proven ability to influence to achieve goals.
- You are focused on continuous improvement and think creatively to deliver innovative solutions.
- You have strong relationship building skills.

Some of the ways we’ll help you feel valued and supported as part of our team:

- Flexible working arrangements - 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.


No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selecte