General Manager

We are looking for a General Manager with a passion for hospitality to lead our newest venue in Beamsville

If you’re an entrepreneurial and results-oriented professional who thrives in a fast-paced, creative environment, we want to hear from you

**Our Awards**:

- Great Place to Work Certified - 2022, 2023, 2024
- Most Trusted Executive Teams - 2023
- Best Places to Work in Hospitality & Retail - 2023
- Best Places to Work in Canada - 2024

**Responsibilities**:

- Manage and oversee all winery and hospitality operations including production, vineyard management, restaurant, tasting room and event space
- Develop and execute sales strategies to increase revenue within private events, dining spaces and wine sales
- Contribute to the achievement of the Carmen’s Group vision and strategy
- Develop and lead a dedicated team to ensure a high-performing and collaborative work environment.
- Compile and present KPI data for strategic team meetings
- Effectively communicate with guests, clients, vendors, suppliers and other external stakeholders to establish and nurture strong relationships
- Supervise, and provide advice, support, coaching, and direction to all team members embodying the Carmens Group leadership practices
- Be on site to oversee execution of key events and busy revenue days
- Promote and live the purpose, vision and values of the Carmen’s Group both internally and externally to promote a positive culture and sense of community
- Oversee financial management including budget creation with the Director of Finance, cost control and revenue generation
- Inspect property and coordinate services to ensure compliance with licensing laws, health and safety and other statutory requirements

**Qualifications**
- Previous experience in winery or beverage management is required
- Bachelor’s degree in business or a related field is required
- 5+ years in a senior leadership role
- 3+ years in restaurant operations and/or private event business
- 3 to 5 years’ experience in facility management
- 3 to 5 years' experience in generating sales
- Experience compiling, analyzing, and presenting financial data metrics
- Resourceful and resilient, possessing a strong sense of ownership, responsibility, loyalty, and a strong commitment to achievement and client satisfaction
- Outstanding interpersonal and communication skills; written and verbal
- Strong work ethic, team oriented, positive, and energetic with a great sense of humour
- Flexible work schedule including days, evenings and weekends

**Our Perks**:

- Great Place to Work Certified
- Group Benefits and RRSP Matching
- Personal wellness plan
- Annual incentive plan
- Professional development opportunities
- Worldwide hotel discounts
- Strategic retreats
- Company socials
- Working alongside a fun, passionate and growing team

Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._

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