Customer Service Clerk

2 weeks ago

Thunder Bay, Canada Synergy North Full time

by the Human Resources & Safety Division until **4:00 p.m., Friday, November 1, 2024**, for the following position:
**CUSTOMER SERVICE CLERK (Part-time / On-Call)**
Customer & Information Services Division

Office Staff Collective Agreement
Group III Schedule “B”: $21.0407 to $26.3009 /hour (May 1, 2024 rates)

***:
Under the general direction of the Customer Service Supervisor, the Customer Service Clerk is responsible for
handling varied customer service enquiries and requests.
- Answers, in person, on the phone or in writing, enquiries from customers.
- Provides customers with information on, and the promotion of, energy conservation programs, electricity

consumption, market trends, smart metering, provincial Time of Use pricing, MyENERGY Portal, payment
plan options and the role of retailers in the market.
- Performs administrative work required to set up and maintain customer accounts.
- Analyzes consumption to determine account security deposits and process cash and debit payments.
- Responsible for the collection of outstanding customer accounts including drafting customer payment
- arrangements.
- Deals with and/or resolves all customer billing and consumption inquiries and/or concerns.
- Researches account variances and contacts customers to resolve variances.
- Processes Electrical Safety Authority inspections and Micro-FIT contracts.
- Enters, distributes, finalizes, and tracks service orders.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Mandatory**:

- Secondary school diploma and 3 years of relevant customer service experience; or an equivalent

combination of education and experience.
- Self-motivated and a quick learner.
- Excellent verbal and written communication, customer relations, and interpersonal skills with a
- commitment to continuous improvement and teamwork are required.
- Flexibility, problem-solving ability and the aptitude to handle multiple and shifting priorities is required.

**Preferred**:

- Experience with HTE database systems.
- Experience in data entry and frontline customer service an asset.

**Conditions of Employment**:

- Must be willing to work out-of-town and/or remotely, and be available during peak vacation periods, on

an on-call basis, extended hours, and/or work overtime as required.
- Successfully complete a Police Information Check.

**_TESTING_** _To confirm ability for the position, applicants may be required to take tests related to the job requirements and duties of this position which may be conducted _
- by an independent third party._

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