Business Operations Assistant

**Job Information**

Job Requisition ID: 65738
Ministry: Forestry and Parks
Location: Brooks Region - Southern, AB (Kinbrook, Tillebrook, and Dinosaur Park Provincial Park)
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary - Wage, Seasonal
Scope: Open Competition
Closing Date: January 15, 2025
Classification: Program Services 1

**Salary**: $29.87 - $38.82 per hour (based on 36.25 hr per week)

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
$3.25 per hour for weekends and holidays
$2.75 per hour for evenings

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:
5.2 percent of regular wage earnings instead of paid holidays
6 percent of regular wage earnings instead of annual vacation pay

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit:
**Role Responsibilities**:
**We are hiring for the following Park Visitor Service position**:

- Business Operations Assistant - A position to supervise the delivery of Visitor Services at Kinbrook, Tillebrook, and Dinosaur Provincial Parks.

This Visitor Service position is located in the Brooks Dinosaur Area and is intended to support services in the three Parks mentioned above.

As part of the Visitor Service Program your duties will primarily be focused on providing leading customer service and visitor management solutions for the front line service team.

**Key responsibilities for this position includes**:
**Staff Leadership**
- Support the campground booth and information services program to ensure staff receive appropriate training for booth operations, reservations, and Occupational Health & Safety
- Provide ongoing supervision and support to information, hospitality, and booth staff through regular check-ins, in person and digital communications, and provide timely follow up to the Visitor Services Supervisor
- Maintain communication with other program areas to ensure visitors’ needs and concerns are met, including collaborating with the Maintenance Services, Park Rangers, Visitor Experience, Caretaking, and other staff to achieve the best possible customer service available.

**Education and Information Services related to Customer Service**
- Keep current on activities, opportunities, and conditions of trails, water, fishing, ect, to provide accurate information to visitors
- Plan and deliver activities to support special events (such as Canada Day and Parks Day)

**Administrative Duties**
- Manage all Business Operations revenue, including managing floats, complete daily cash-outs, bank deposits and revenue reconciliations
- Assist with and provide support for seasonal recruitment processes
- Assist with and provide support for staff housing (including paperwork, check-ins/outs, inspections and upkeep/repairs)

**Budget Administration and Contract Management Support**
- Develop expenditure projections and forecasts; track expenditures and revenues
- Ensure prompt payment of invoices
- Plan ahead for replacement of equipment and furnishings, including life cycle costs and repairs
- Meet with contractors; assist with contractor performance

In addition to the above general responsibilities, at **Dinosaur Provincial Park**, you will be responsible to assist with supervising the services provided out of the of Dinosaur Service Centre.
The Service Centre consists of campground registration services, a full service café, showers and laundry facilities. The supervision of the services require close collaboration and communication with the maintenance team, food service provider, and visitor experience staff (Dinosaur tours and education team).

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
Competencies relevant to Maintenance Worker positions include:
**Agility** - Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor and have the ability to think creatively while working in a changing work environment.

**Drive for Results** - This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services

**Build Collaborative Environments** - By promoting collaboration and c