Bilingual English/french Online Service Support Specialist
2 weeks ago
Requisition ID: 232556 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As an Online Service Specialist, you are the primary point of contact for our clients, and a vital ambassador for Scotia Wealth Management. Our comprehensive training program, combined with your skills and experience, will equip you to deliver prompt, accurate, and professional service that meets our high standards of quality and client satisfaction. You will also actively promote our client-focused culture by providing exceptional customer service, specifically assisting clients in navigating, and gaining access to Scotia Online. Please note that this role does not involve providing any form of financial advice. **Is this role right for you? In this role you will**: Assist high net worth Scotia Wealth Management clients in navigating and gaining access to Scotia Online Resolve client telephone inquiries promptly and effectively Use discretion and problem-solving skills to meet client needs Contribute to the functionality of the Scotia Wealth Service Center by adhering to goals, policies, and procedures Recognize and initiate opportunities for process improvements and enhanced client support experiences Foster a culture of communication, participation, and collaboration within your team Call recording and documentation required within established technologies and team databases Provide reporting to management team on key performance indicators on an Ad hoc basis Remain current on Scotia Wealth online platforms and functionality including Scotia Online, Mobile App **Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**: 2-4 years of industry experience, including experience in similar client servicing roles Strong knowledge of online banking and digital platforms Attention to detail and the ability to recognize risk to the firm The ability to work independently and set and achieve your own goals Strong interpersonal and communication skills with clients and colleagues Positive attitude and eagerness to learn new tasks and skills Time-management and prioritization skills to ensure optimal telephone coverage Completion of the Canadian Securities Course (CSC) is preferred Post-secondary education in Commerce, Business, or Financial Planning (preferred) Fully bilingual, verbal, and written language skills, in both English and French is required **Benefits of Joining Our Team** Opportunities for career advancement within the Scotia Wealth Management Service Centre or other Scotiabank departments Access to personal growth and development resources provided by Scotiabank Build relationships with colleagues across Scotia Wealth Management and other departments Be part of a culture that values inclusion, diversity, and potential Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Toronto, Canada Scotiabank Full timeRequisition ID: 232556 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As an Online Service Support Specialist, you are the primary point of contact for our clients, and a vital ambassador for Scotia Wealth Management. Our comprehensive training program, combined with your skills and experience, will...
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Bilingual Customer Service Specialist
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Toronto, Canada Bilingual Source Full timeIntroduction Are you fluent in French and English and passionate about delivering top-tier service? Our client is seeking a Bilingual Customer Service Specialist to join their expanding Contact Centre team. This is a standout opportunity for service-driven professionals who want to grow within the mortgage and financial services space. What You'll Do You...
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Toronto, Canada Scotiabank Full timeBilingual English/French Service Centre Specialist Requisition ID: 245845 Join to apply for the Bilingual English/French Service Centre Specialist role at Scotiabank. Responsibilities Ensure inquiries are resolved effectively and efficiently, conduct analysis, and provide recommendations as required Work with leadership to resolve complex, multi-faceted...
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Toronto, Canada Scotiabank Full timeA major banking institution in Toronto is looking for a Bilingual English/French Service Centre Specialist to help deliver exceptional client service in Wealth Management Operations. This full-time role requires 2-5 years of relevant experience, a university degree, and proficiency in both English and French. Responsibilities include resolving inquiries,...
