Installation/service Coordinator

**Job Details**

**What you will do**

**How you will do it**
- Assist ISTM with monthly setting of revenue forecast and ensuring department meets or exceeds forecast
- Schedules and coordinates all installation projects
- Must learn functions carried out by our ERP system Oracle Fusion
- Ensure all installations are completed on agreed upon time frame and within budget
- Orders all required equipment for each installation project
- Ensures technicians have all required parts before attending a job site
- Makes all required outbound calls to the customer to establish job site readiness and works with client and technician to facilitate superior product/service delivery.
- Must work closely with project managers to meet project deadlines
- Required to work closely with vendors to keep track of equipment delivery dates
- Must communicate with customers regarding their installations and provide quality service to customers - escalate when required
- Performs warehouse maintenance & receiving of equipment
- Acts as a liaison between Customers, Service, Installation, and Management
- Works laterally with Sales on installations and service
- Inventory implementation and ongoing management
- Coordination of facilities management including orientation of sub-contractors for building maintenance
- Work with the Sales team to ensure the best possible experience for the customer

**What we look for**

**REQUIRED**

**Education**:

- Completion of High School Diploma

**Experience**:

- Minimum of five years in a front-line customer service position

**Skills**:

- Excellent organizational skills
- Fluent English language written and verbal skills, demonstrated superior people and telephone skills
- Must learn quickly
- High proficiency with Microsoft Office, networking ability and a good knowledge of operating systems
- Knowledge and understanding of revenue and budget margins
- Proven ability to build relationships inter-company
- Ability to adapt quickly to changing demands and work well under pressure
- The ability to meet deadlines and commitments and to adjust/adapt to new ideas and procedures is necessary

Other:

- Ability to multi-task
- Must be physically capable to lift up to 20 kg unaided, and work on stepladders.

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

**Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.**

The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

**Persons with disabilities **are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

**An Aboriginal person **is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

**Members of visible minorities **are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.