Medical Office Assistant

Who we are: Freedom Physical Therapy is a multidisciplinary health care clinic offering Physiotherapy, Chiropractic, Massage Therapy, and Acupuncture. We are a team committed to working together to help our patients get back to the things they love. We are a young, fun, energetic team that genuinely enjoys collaborating in a positive, supportive environment. Title: ADMIN / CLIENT EXPERIENCE COORDINATOR Reports To: CLIENT EXPERIENCE MANAGER, CLINIC DIRECTOR Summary Are you looking to join a leading-edge, dynamic, and busy healthcare team? Freedom Physical Therapy applies an interdisciplinary team approach within an energetic clinic environment. We are looking for smart, forward-thinking problem solvers and enthusiastic team players who are passionate about improving patient health and well-being. Our clinicians are recognized leaders in their fields, and we place a high value on our positive clinic culture. We are seeking a Client Experience Coordinator who will complement our team and contribute to excellent patient care. We have community partnerships with Rock Jungle Rock Climbing and CycleBar. Freedom Physical Therapy offers a mix of physiotherapy, chiropractic, massage therapy, acupuncture, shockwave, IMS, rehab exercises to best serve the patients of Edmonton. We are looking for a passionate MOA/Admins to be part of our dynamic team

We offer
you: 1. On the high end of hourly compensation ($18-$20 per hour) 2. Paid onboarding and training ($) 3. Company-sponsored team dinners and outings ($) We believe in CAREER DEVELOPMENT Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Between WCB contracts, third party and MVA insurance portals, and leadership roles, there is always a next for growth. Are you a believer that learning never ends? Contact us if you have the same CORE VALUES:
- _ACHIEVE THE BEST PATIENT OUTCOMES_
- _PROVIDE THE BEST EXPERIENCE FOR EVERY PATIENT_
- _CREATE A STRONG & POSITIVE WORK CULTURE_ What will be asked of you:
- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- evidence based feedback on how to grow together in your role
- We will train you on how to offer a great patient experience on the phone, with good communication to patients and insurance workers.
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times Preferred but NOT required:
- Prior work in retail or customer service
- Inbound and/or outbound phone experience
- Prior work in a healthcare setting e.g. Medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Jane EMR, Blue cross, Medavie, Telus Portal, Provider connect, Nexgenrxbilling
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures Benefits:
- Extended health care

benefits:
dental, medical, vision
- Company events
- On-site parking Pay: $18.00-$20.00 per hour Benefits:
- Company events
- Extended health care
- Flexible schedule
- On-site parking Application question(s):
- Do you have previous Janeapp EMR experience, and if so, to what extent? Work

Location:
In person