IT Operations Lead

**About Orpyx Medical Technologies Inc.**

Orpyx develops digital therapeutics to extend mobility and healthspan for people living with diabetes. We are an ISO 13485 company committed to providing quality medical solutions that consistently meet customer needs and regulatory requirements. Orpyx® SI Sensory Insole System is comprised of sensor-embedded shoe insoles used to empower people with diabetes to extend mobility by preventing diabetes-related complications such as foot ulcers and amputation. The sensory insoles send feedback to an app-based display. The sensory data is uploaded to the Orpyx SI cloud-based dashboard, where the data can be remotely monitored between care visits by our credentialed care team. Our business model is a combination of medical device sales and SaaS (software-as-a-service) and meets the requirements for HCPCS and CPT reimbursement.

**Who we are**

The people at Orpyx are flexible thinkers and creative innovators. We come from a variety of backgrounds and carry a wealth of expertise in multiple industries, including medical, technology, software, marketing and finance. What we all have in common is an intense passion for the work we do. We have an extraordinary collection of talent that makes working here fun, unique and inspiring. Our hiring goal moving forward is to continue to build and grow a strong, effective team, while maintaining our friendly and innovative company culture.

**The Position**

Reporting to the IT Manager and working as part of a cross-functional team, the IT Operations Lead oversees and performs a wide variety of IT support activities for Orpyx on-site and remote workers. The IT Operations Lead provides the day-to-day support to the Orpyx team and troubleshoots any network, hardware, or software issues as they arise.

This includes:

- Working closely with People & Culture team and company leadership for successful new hire onboarding
- Providing orientation, guidance, and recommendations to employees on how to operate new software and computer equipment as required
- Administrating and managing various system user accounts, mailboxes, IT assets
- Leading and managing small to large IT projects
- Maintaining accurate records and change management logs with IT support tickets and maintenance schedules
- Providing administrative support to the IT Manager with maintaining an accurate IT asset inventory
- Identifying computer equipment and peripheral shortages and placing orders with vendors
- Maintaining an accurate and detailed licensing inventory and control software licensing costs
- Supporting the IT Manager to organize, schedule, and complete upgrades and maintenance while minimizing employee work disruption
- Continually surveying the IT environments identify opportunities for improvements, enhancements, and potential cost reductions
- Completing focused work while sitting for long period of time in front of a computer workstation
- Safely lifting large objects up to 50 lbs. when required
- Providing exceptional customer service including, but not limited to, responding quickly, positively and professionally, focusing on customer needs and active listening
- Maintaining a clean, and safe working environment
- Performing duties in a manner that is consistent with and committed to upholding the requirements of the quality management system

Additionally, due to the ever-changing and sometimes chaotic environment of an early-stage high-tech company, the IT Operations Lead may assume additional responsibilities, as required.

**Qualifications**
- 5 - 10 years of progressive IT support and systems administration experience in a fast-paced office environment
- Technical diploma or degree in Information Technology, Computer Science, or relevant industry experience with Network+ and/or A+ certifications
- Exceptional customer services skills and ability to remain professional and courteous while maintaining a significant and rapidly evolving workload
- Understanding of basic networking concepts and troubleshooting skills
- Proficient knowledge of macOS and Windows operating systems, along with Apple and Android mobile devices
- Experience with managing and maintaining SAML/SSO solutions such as Okta, OneLogin or Ping Identity
- Prior experience supporting and managing Atlassian products (JIRA, Confluence) are an asset
- Experience with MDM and deployment solutions as Jamf, Kandji or Microsoft Intune are an asset
- Experience with Microsoft Azure, Google Cloud Platform or Amazon Web Services are an asset
- Ability to support the full gamut of employee IT skillsets, from highly competent IT users like software developers, engineers, to individuals with limited computer experience
- Excellent English communication skills, both verbal and written
- Excellent diagnostic and problem-solving skills
- Outstanding organizational and time-management skills
- Must have a strong attention to detail and possess a driven, high-quality attitude and work ethic
- Possess a