Associate Customer Solutions Manager

7 days ago

Toronto, Canada Amazon Web Services Canada, Inc. - D46 Full time

"- Associate’s Degree or higher in Computer Science, Computer Engineering, or other related science/technical fields OR equivalent training, certifications, and/or experience; Qualification completed within the last 12 months or will complete in the next 12 months - Experience with Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)" Do you want to be part of a team that guides customers through the operational, educational and governance aspects of a successful AWS cloud journey? As an Associate Customer Solutions Manager (CSM) at AWS you will work with a team of CSMs responsible for helping guide AWS customers along their multi-year journey to the cloud. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events and transitions are a few items owned by the CSM team that are critical to the success of our customer’s cloud journey. In this position you will incorporate program management, customer cloud journey acceleration, and customer value realization to ensure AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will have the opportunity to make recommendations for improvements, as well as provide input in order to run effective meetings and ensure that concise information is delivered to the correct audience. If this sounds exciting to you - come build the future with us" Key job responsibilities "- Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, to plan and support major workload migrations - Help manage cadence through reporting and tracking functions along the way - Identify opportunities/risks, establish relationships with your customers, engage in constructive discussions, and advise customers on relevant best practices" Toronto, ON, CAN "- Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences - Experience implementing a cloud-based technology solution in a school project or while working for a company - Experience with one or more of the following domains: Big Data, Analytics, Security, DevOps, Application Development, or Machine Learning " Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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