Technical Solutions Associate

**ABOUT STOREFORCE**

StoreForce is a leading SaaS B2B operations platform for the retail industry. As we continue to grow, we are looking for a full time permanent Integration Engineer to join our team. This role is crucial in ensuring seamless data integrations between StoreForce and our customers' systems and data providers. We are integrating with our customers’ KPI providers and integrating their data every 30 minutes into our operational data store.

**OVERVIEW**

Reporting to the Director of Client Delivery, the Technical Solutions Associate assists with technical implementation activities, gathers and organizes technical requirements, and supports ongoing client configuration and integration needs. This is a client-facing position that offers exposure to a variety of technologies and departments, making it an ideal opportunity for individuals looking to build a career in technical consulting and SaaS delivery.

**WHAT YOU'LL DO**

**1. Project & Task Coordination**
- Assist in managing project timelines by following up on outstanding technical tasks and configuration requirements.
- Support weekly implementation or IT calls by preparing documentation and tracking action items.
- Help maintain accurate project and configuration documentation.

**2. Client Success & Support**
- Participate in technical discovery sessions with clients and internal teams.
- Collaborate with client IT contacts and third-party vendors to collect data and configuration requirements.
- Provide first-level support for configuration changes and data feed implementations.

**3. Solution Support & Documentation**
- Assist with basic configuration of the platform and validate data integrity during import processes.
- Help prepare client-facing technical documentation such as configuration guides and data maps.
- Support internal teams by keeping records of technical requirements and solution updates.

**4. Cross-Functional Collaboration**
- Work closely with Client Success team to ensure client requests are executed to meet the client requirements.
- Work with Project Managers, Business Requirements Discovery Managers, and Developers to ensure solutions meet client needs.
- Communicate clearly with internal stakeholders to align project timelines and technical deliverables.

**5. Continuous Improvement**
- Contribute to internal knowledge bases by documenting repeatable tasks and client FAQs.
- Participate in post-implementation reviews and assist in identifying process enhancements.

Other duties as assigned by your manager and senior leadership.

**Key Performance Indicators** **(KPIs)**
- Timely execution of technical tasks
- Accuracy of technical documentation and configuration
- Positive internal and external stakeholder feedback

**QUALIFICATIONS**

**Competencies Required**:

- **Integrity -**Ethical and honest. Maintains principles when faced with challenges;
- **Service Oriented** - Natural desire to provide assistance; achieves a sense of reward through helping others.
- **Communication -**Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience;
- **Self-motivated -**Identifies what needs to be done and takes action; Contributes new ideas; looks for ways to add value;
- **Problem Solving** - Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

**EXPERIENCE / KNOWLEDGE**
- Experience in a technical support, onboarding, or implementation role.
- Understanding of software systems, data feeds, and integrations (APIs, SFTP, etc.).
- Comfortable working with Excel and other tools for data handling and validation.
- Familiarity with SaaS platforms and working with client IT teams is an asset.
- Willingness to learn StoreForce solutions and technical implementation best practices.

**WHY WORK WITH US AT STOREFORCE**

StoreForce is growing quickly - it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best retail brands.

We invest in our people, celebrate diversity, and foster a space for you to learn and grow, every day. Some of our employee’s favourite workplace perks include:

- Flexible schedule and work from home policy
- Casual work environment in modern and bright office spaces;
- Employer-paid health benefits including a Health Spending Account;
- RRSP Matching with First Time Home Buyer support*
- Company paid training and professional development;
- Extended Long Weekends and Religious Observance Days
- Employee Referral Program
- Dedicated Employee Assistance Program (EAP)
- _Speak with the HR Manager for full program details._