Manager, Problem Management

1 week ago

Toronto, Canada Scotiabank Full time

Requisition ID: 221653 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Owns master inventory of open ‘problems’ prompting negative fraud outcomes. - Engagement of appropriate second line-of-defense and issues management groups for tracking and remediation with control owner(s). Acts as cyber-fraud SME liaison to ensure appropriate resolution. - Contribute and support the build and management of a problem management framework which supports critical fraud incident management. - Coordinate and manages all facets of the problem management effort, including bringing the right teams, tools, and information together. - Define business goals by working with leaders across the organization to understand the impact of problems, so they can correctly prioritize problems for resolution. - Lead the development and maintenance of process documentation and supporting knowledge management practices. - Create and manage a knowledge base, with information about known attacks, control gaps, detection methods, and process workarounds to help accelerate problem and root cause analysis. - Create conditions that encourage the identification and escalation of systemic issues, reoccurring problems, and identified threats/vulnerabilities to the appropriate business, risk, and control owners. Ensure these are captured within our problem management processes and post-incident reviews. - Work as a strategic partner and build resilience and capability within Fraud Management teams and business lines that increase their preparation for, and ability to manage potential incidents that may impact their operations and customers - Support an effective cross-functional approach, operating framework, and governance structure for triaging events, managing incidents, prevention and problem management that can be applied to all global operations. **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - 5+ years working in problem management, program management, fraud, cyber-fraud or security incident management. - Demonstrated in-depth knowledge of problem management, related processes, and methodologies. - Strong analytics and problem-solving skills. - Strong planning, organization and design skills. - Excellent communications. - Bilingual in Spanish is an asset. **What’s in it for you?** - A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience - A competitive compensation and benefits package - Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services. - Perfect for individuals who are both interested in business analysis and preparedness, but who also welcome responding to unpredictable events quickly. - Hybrid working environment allowing for work/life balance Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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