Incident / Problem Manager
3 days ago
The Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the Enterprise Z organization. Key Responsibilities Lead identification, documentation, and resolution of recurring issues in Enterprise Z mainframe systems Conduct root cause analysis (RCA) and trend analysis to uncover systemic risks and improvement opportunities Develop and maintain dashboards and reports using Excel and other tools to track problem metrics, resolution timelines, and compliance Collaborate with cross-functional teams to coordinate long-term fixes and preventive measures Prepare and present weekly/monthly reports to senior leadership highlighting key metrics, trends, and action plans Maintain and update department-specific addendums to firmwide Incident and Problem Management policies Participate in special projects, including automation initiatives, process redesigns, and strategic risk assessments Train staff on problem management processes, tools, and reporting standards Track compliance with incident/problem standards and ensure documentation of rolled-back changes and associated issues Serve as liaison to firmwide Problem Management Working Groups and contribute to enterprise-wide initiatives Provide backup support for Change Management processes Skills & Qualifications Technical Skills: Strong understanding of ITIL-based Problem Management processes Proficiency in ServiceNow Advanced Excel skills including pivot tables, charts, formulas, and data modeling for reporting Experience with enterprise infrastructure environments Familiarity with Jira for tracking remediation tasks and workflows Experience with enterprise collaboration tools such as Confluence and SharePoint Analytical & Process Skills: Expertise in trend identification and analysis Skilled in managing problem records, tasks, and workflows Excellent written and verbal communication skills for reporting and training Ability to coordinate across cross-functional teams including Operations, Engineering, and Application Infrastructure Experience presenting findings and recommendations to senior leadership Organizational & Compliance: Strong organizational skills to manage multiple problem records and action items simultaneously Ability to interpret policies and ensure compliance with firmwide and department-specific practices Special Projects: Ability to lead or contribute to strategic initiatives such as automation, process improvement, or risk mitigation Comfortable working in ambiguous environments and driving clarity through structured problem-solving Email ID * This field is required Please enter valid emailId.Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name. #J-18808-Ljbffr
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Incident / Problem Manager
2 weeks ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident / Problem Manager
7 days ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident / Problem Manager
6 days ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident & Problem Manager Sr
4 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Incident & Problem Manager Sr
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Incident & Problem Manager Sr
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Incident & Problem Manager Sr
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Toronto, Ontario, Canada CIBC Full time US$100,000 - US$180,000 per yearWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
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Toronto, Ontario, Canada CIBC Full time $100,000 - $120,000 per yearWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
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Incident and Problem Product Manager
2 weeks ago
Toronto, Canada Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what...
