Incident / Problem Manager
6 days ago
The Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the Enterprise Z organization. Key Responsibilities Lead identification, documentation, and resolution of recurring issues in Enterprise Z mainframe systems Conduct root cause analysis (RCA) and trend analysis to uncover systemic risks and improvement opportunities Develop and maintain dashboards and reports using Excel and other tools to track problem metrics, resolution timelines, and compliance Collaborate with cross-functional teams to coordinate long-term fixes and preventive measures Prepare and present weekly/monthly reports to senior leadership highlighting key metrics, trends, and action plans Maintain and update department-specific addendums to firmwide Incident and Problem Management policies Participate in special projects, including automation initiatives, process redesigns, and strategic risk assessments Train staff on problem management processes, tools, and reporting standards Track compliance with incident/problem standards and ensure documentation of rolled-back changes and associated issues Serve as liaison to firmwide Problem Management Working Groups and contribute to enterprise-wide initiatives Provide backup support for Change Management processes Skills & Qualifications Technical Skills: Strong understanding of ITIL-based Problem Management processes Proficiency in ServiceNow Advanced Excel skills including pivot tables, charts, formulas, and data modeling for reporting Experience with enterprise infrastructure environments Familiarity with Jira for tracking remediation tasks and workflows Experience with enterprise collaboration tools such as Confluence and SharePoint Analytical & Process Skills: Expertise in trend identification and analysis Skilled in managing problem records, tasks, and workflows Excellent written and verbal communication skills for reporting and training Ability to coordinate across cross-functional teams including Operations, Engineering, and Application Infrastructure Experience presenting findings and recommendations to senior leadership Organizational & Compliance: Strong organizational skills to manage multiple problem records and action items simultaneously Ability to interpret policies and ensure compliance with firmwide and department-specific practices Special Projects: Ability to lead or contribute to strategic initiatives such as automation, process improvement, or risk mitigation Comfortable working in ambiguous environments and driving clarity through structured problem-solving Email ID * This field is required Please enter valid emailId.Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name. #J-18808-Ljbffr
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Incident / Problem Manager
2 weeks ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident / Problem Manager
7 days ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident and Problem Manager, IT Security
1 week ago
Toronto, Canada Scene+ Full time**Who we are** Join Scene+ and be part of Canada's most robust lifestyle loyalty program with over 15 million members and growing! We are a trusted brand, driven by the belief that there's always something to look forward to with rewards for every kind of life. Our goal is to become Canada's favourite loyalty program by nurturing our Members with rewards...
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Incident and Problem Process Manager
1 day ago
Toronto, Canada Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
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Major Incident
1 day ago
Toronto, Canada Canada Life Assurance Company Full time**Job Description**: The Major Incident & Problem Management Specialist, reporting to the Director of Major Incident and Problem Management, assists the Major Incident Manager in the execution of the enterprise Major Incident Management, oversees and participates in the Incident and Problem Management processes for the Canada life organization. As a dynamic,...
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Incident and Problem Product Manager
1 day ago
Toronto, Ontario, Canada Equinix Full time $99,000 - $149,000Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes...
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Senior Pega Operations Engineer
2 weeks ago
Toronto, Canada Atlantis IT Group Full timeSenior Pega Operations Engineer (Incident & Problem Management) Overview Senior Pega Operations Engineer focusing on Incident and Problem Management with change management responsibilities. Responsibilities Incident Management Problem Management (Root Cause Analysis) Change Management (Validation of changes in production) Maintenance and small enhancements...
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ITSM Process Manager: Incident
2 days ago
Toronto, Canada DeFi Planet Full timeA leading financial institution in Toronto is seeking a Process Manager to oversee incident and problem management processes. The ideal candidate will have experience in a technical domain and knowledge of IT service management. Responsibilities include ensuring compliance, creating documentation, and collaborating with stakeholders to improve processes....
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ITSM Process Manager: Incident
10 hours ago
Toronto, Canada DeFi Planet Full timeA leading financial institution in Toronto is seeking a Process Manager to oversee incident and problem management processes. The ideal candidate will have experience in a technical domain and knowledge of IT service management. Responsibilities include ensuring compliance, creating documentation, and collaborating with stakeholders to improve processes....
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ITSM Process Manager: Incident
4 hours ago
Toronto, Canada DeFi Planet Full timeA leading financial institution in Toronto is seeking a Process Manager to oversee incident and problem management processes. The ideal candidate will have experience in a technical domain and knowledge of IT service management. Responsibilities include ensuring compliance, creating documentation, and collaborating with stakeholders to improve processes....
