Systems Analyst

**Systems Analyst**:
**Position Type**:Regular Full-Time
**Department**:Innovation & Technology (IT)
**Direct Supervisor**:Innovation & Technology Manager
**Application Closing Date**:Until filled
**Number of positions available**: 1

**The Opportunity**:
The Richmond Olympic Oval is a renowned indoor multi-sport center and fitness facility in Richmond for community members and visitors and is home to the immersive Richmond Olympic Experience Museum. The Innovation & Technology team is responsible for the design, implementation, continuous improvements, and maintenance of technology to support the Richmond Olympic Oval, and we are seeking a Systems Analyst to join the team. As the Systems Analyst, you will support our users with the hardware and productivity tools to work securely and effectively. You will also be supporting a variety of technology at our facility to provide reliable and secure operations.

**The Role**:
The Systems Analyst is a Level 2 resource, primarily responsible for:

- Design, implement, maintain, and support the technology services for Richmond Olympic Oval users.
- Assist the L1 team of support specialists with escalations of complex issues.
- Work with our end users to plan, improve and provide training to staff members on innovative solutions.
- Proactively research and evaluate new technology to further improve service offerings.

**The Qualifications**:

- 5+ years’ experience working in an intermediate technical role.
- Technical skills, including:

- Microsoft Windows server and desktop OS
- Microsoft 365 Administration - SharePoint / Teams /Office / OneDrive
- Microsoft Active Directory, Microsoft Entra ID (Azure AD), Access Control
- Identity solutions using SSO, MS Authenticator / passwordless authentication
- Device Management using Microsoft Endpoint Configuration Manager, Microsoft Intune, Configuration Profiles, Conditional Access Policies
- Security management using Microsoft Defender, Arctic Wolf
- Nutanix servers, Palo Alto firewall, Aruba switches
- Able to understand and produce technical manuals, procedural documentation.
- Strong customer-service approach.
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language
- Understanding of the organization’s goals and objectives
- Self-motivated and directed
- Keen attention to detail
- Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks
- Ability to work in a team-oriented, collaborative environment
- Successfully complete a Criminal Record Check
- Certified in ITIL Foundation is an asset
- Certified in Microsoft 365 / Azure is an asset
- Certified in Aruba or Cisco networking is an asset

**Salary and Benefits**: $72,546 - $90,684 (dependent on experience and qualifications). We provide a comprehensive extended health and dental plan, in addition to an individual and dependent/s Health Spending Account, Paid Sick Leave, Vacation, Municipal Pension Plan (MPP) and awesome Oval Perks including access to fitness, ice, courts, Metro Vancouver’s tallest climbing wall and other Oval amenities

**Work Schedule**: Hybrid. Able to work a flexible schedule to meet the needs of the business, including afternoons, evenings, and weekends.

**Our Values make us who we are**: Our workplace values are the guiding principles that are most important to us about the way that we work. Aligning with the City of Richmond, the Richmond Olympic Oval is an incredibly diverse and high performing values-based organization. Our values (People, Excellence, Leadership, Team and Innovation) are at the core of what we do; they define our culture, represent our collective conscience, and define the basic principles by which we operate. Our values govern the way we make decisions, guide us as we interact with our community, and shape our unique workplace culture and environment.

**If you are personable, have a great attitude, are passionate about delivering exceptional customer service and have a genuine interest in contributing to the greater good of our company and our community, we want to hear from you**

Education : Other trades certificate or diploma
Experience : 5 years or more