Manager, Digital Transformation

**Manager, Digital Transformation & Technology Support**

The Manager will also keep up to date on trends about the future of technology use in the sector, ISANS’ programs, client needs, and other forward-looking sector trends. By doing so, the Manager will support ISANS’ goal in ensuring the organization’s digital, online, and remote service offerings (both internal and external) are innovative and sustainable in the long term.
- Reporting to the Director of Programs
- Settlement & Integration, this position is responsible for:
**Duties and responsibilities**:
**Overall**:

- Manage the staff and team activities for the teams and programs within the Digital Transformation & Technology Support team
- Develop and implement a vision and strategy for the digital transformation of ISANS’ internal and external technology and remote service delivery offerings, in particular the ISANS LMS and the ISANS Client Response Management/Database services
- Assess ISANS’ capabilities and technology support structures to identify ways to optimize the support for internal and external clients, service delivery, and for the digital transformation strategy as a whole
- Oversee the assessment of ISANS’ technology and staff skills in relation to digital transformation
- Support staff in the shift to a digital transformation environment by building collaboration, excitement, and buy-in
- Design and implement a technology learning and development plan and staff resources for achieving the digital transformation vision and strategy
- Implement and manage all service activities related to the team, leading a collaborative approach with other teams across the organization as needed
- Identify, develop, and implement new services to support ISANS’ digital transformation vision, including seeking funding to support the new initiatives
- Develop, implement, and/or revise project management systems for the functional reporting areas that optimize the use of staff time and streamline processes to support a significant shift to online and remote service delivery
- Design, develop, implement and evaluate processes, policies and procedures

While familiarity with IT and IT solutions is critical to the position, this is not a technical role but a management position.

**Database**:

- Define, deliver and support strategic plans for implementing database best practices that will support the digital transformation strategy
- Manage the team responsible for the continued development, implementation, and enhancement of ISANS’ database, NewOrg, including the balance between individual program support and overall organizational needs
- Manage the ongoing implementation and maintenance of NewOrg and any other databases or tools that provide ongoing analysis of operational activities. This includes ongoing development of interfaces between NewOrg and external databases (e.g. iCare)
- Oversee and enhance the integration of the database into client service delivery, including identifying and assessing improvements and overseeing staff’s work with program teams
- Oversee the design, development, implementation, and evaluation of processes, policies and procedures related to the database
- Monitor and enhance processes and project management systems for updating, adapting, and requesting change orders for the database and the database support requirements for program teams
- Ensure data accessibility and quality and consistency of ISANS’ data, conducting audits as required

**Instructional Design**:

- Manage the team responsible for creation, development, design and evaluation of the delivery of online learning materials and courses as well as training materials
- Define, deliver and support strategic plans for implementing instructional design best practices that will support the digital transformation strategy
- Develop and implement a vision and strategy for meeting ISANS’ online service delivery needs within operational and team capacity constraints, including options for reducing those constraints
- Provide leadership to ensure effective translation of instructional design plans into materials
- Manage and schedule the design and production of online learning courses in a manner that supports ISANS’ digital transformation strategy
- Oversee the design, development, implementation, and evaluation of processes, policies and procedures related to Instructional Design
- Manage the design, development and delivery of consistent usage training materials for staff
- Recommend effective and creative uses of technology to enhance current learning environments, including software and learning management tools
- Identify technological functions and requirements for online programs

**IT and IT Online**:

- Define, deliver and support strategic plans for implementing information and online technology best practices that will support the digital transformation strategy
- Develop and oversee the implementation of a long-term and future-fo