Assistant Front of House Manager

Niagara Clifton Group is currently hiring an **Assistant Manager** for our **Niagara Clifton Family Restaurant**.

Niagara Clifton Family Restaurant is a high-volume local staple, serving up all the homestyle favourites at breakfast, lunch, and dinner. Located right in the heart of Clifton Hill, our guests enjoy quality service along with classic meal options at a great price.

**Job Summary**:
Reporting to the General Manager, the **Assistant Manager** is responsible for assisting with the day-to-day operations of the business unit, and for training, developing, counseling, and leading team members with a goal of maximizing sales and profitability, controlling expenses, proactively addressing Guest complaints, and ensuring safety, sanitation, and food quality standards are met consistently.

**Start**:ASAP

**Shifts**: Early Mornings, Days, Afternoons, Evenings, Weekends, and Holidays.

**Job Type**: Full-Time

**Compensation**: From $43,000 per year, based on experience, plus health benefits.

**Why Choose Niagara Clifton Group Team?**
- Fun, team-oriented, and dynamic work atmosphere
- Discounts on retail merchandise, quick service food, and dining
- Complimentary passes to our exciting attractions
- Flexible work schedules and fair workloads
- Experienced and supportive Management team
- Opportunity for growth and development
- On-site Security Team and Free Staff Parking
- Safe and Healthy Work Environment

**Responsibilities**:

- Lead by example by maintaining a professional, positive, and friendly attitude that demonstrates a passion for providing genuine hospitality toward all guests and employees;
- Encourage and foster a fun and safe atmosphere for staff and guests;
- Comply with, and champion, all Company policies and procedures, food safety and sanitation, and workplace safety guidelines, rules, and regulations;
- Ensure strict inventory controls on food, supplies and liquor, which includes counting inventory, auditing, and spot checking, and maintaining strict cost controls to minimize loss;
- Manage and oversee team on the preparation, presentation, and delivery of all food and drink items to ensure timeliness and consistency with established customer service standards, and provide coaching, feedback, and corrective action;
- Assist with the development and organization of promotional activities and/or events for the business unit to drive sales;
- Ensure diligent cash and point-of-sale controls and adhere to strict cash management procedures;
- Ensure high appearance and presentation standards for the restaurant are consistently achieved; and
- Perform other duties as assigned by Management and/or Niagara Clifton Group operations.

**Qualifications**:

- 2-3 years of front of house supervisory or management experience in a high-volume restaurant environment required;
- Experience performing food and bar inventory required;
- Back of House experience in a high-volume restaurant setting an asset;
- Smart Serve certificate required;
- Food handling certificate preferred; and
- First Aid Certification an asset.

**Skills and Abilities**
- Must be able to stand or walk for extended periods of time;
- Exceptional customer service, interpersonal, and communication skills;
- Strong organization, time-management, and problem-solving skills;
- Ability to work in a fast-paced and dynamic work environment;
- Ability to be adaptable and flexible to meet the needs of the business;
- Strong attention to detail and ability to remain professional in all circumstances;
- Ability to work independently and as part of a diverse and collaborative team; and
- Available to work varied schedules (early mornings, days, afternoons, evening, weekends, and holidays) to support the business unit’s hours of operation.

**How to Apply**:

- Niagara Clifton Group is an equal opportunity employer committed to building a diverse workforce. Niagara Clifton Group believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation._

**Niagara Clifton Group**

Celebrating over 95 years in business, Niagara Clifton Group is comprised of several exciting attractions, accommodations, dining, entertainment, and retail experiences located right on Clifton Hill - the “Street of Fun By the Falls.” With the efforts of our exceptional team members, we continue our tradition of outstanding hospitality, service, and fun

**Job Types**: Full-time, Permanent

**Salary**: From $43,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON L2G 3N5: reliably commute or plan to relocate before starting work (required)

**Experience*