Technicien Iii

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**
Reporting to the Senior Manager, FMO, the **FMO Maintenance Transitions**Manager**will work collaboratively with all functional work streams, as well as integration and transition project teams to develop, manage and report on detailed integration and transition plans for existing and new clients. The FMO Maintenance Transitions Manager, will be responsible for leading the workstream representing the asset and maintenance planning team. In addition, the FMO Maintenance Transitions Manager will be the prime for analyzing client data and configuring BGIS’ proprietary system. The role of FMO Maintenance Transitions Manager will also support any transition-out activity that may take place.

**KEY DUTIES & RESPONSIBILITIES**

**FM Operations Platform Implementation**
- Performs business and data analysis of WO extracts, asset client scopes, compliance requirements, scheduling activities
- Prepares extract files for configuration through use of loaders
- Develops and maintains the overall timeline, work plan, business case and high-level strategy for implementation of the FM Operations platforms for new clients, renewal transformation programs, and platform migration programs.
- Works directly with client and the BGIS account team to finalize the detailed outcome requirements to configure the FM Operations platform especially as it relates to the client provided data requirements, client reporting requirements, service provider management, and client / MSA required workflow.
- Where customization is required / agreed on - lead project management of development of such customization.

**Transition Projects**
- Collaborates on and provides support to the overall success of client transition projects across all workstreams - especially Operations and Sourcing. Includes developing timelines and coordinating deliverables through to planning, deployment and management of key integration scheduling, reporting and management tools.
- Develops, monitors and maintains detailed transition / integration project plans to ensure that the project scope is delivered on time and on budget.
- Works with Transition and Integration Leadership to ensure that transition program elements are properly assigned and resourced by FMO work stream, striving to ensure transition deliverables are started with adequate lead-time to meet the operational “Go-Live” date.
- Supports the transition communication plan and ensures the consistent understanding of key project elements and transition progress by all key concerned parties.
- Actively participates in internal and client-facing Transition Meetings in support of the overall transition project. Facilitates work stream meetings, coordinating Account Team FM, Operations Centre, and Tech Services workstream to ensure project plans and deliverables are being met.

**Reporting / Analysis**
- Maintains action and risk registers and meeting minutes and circulates updates to BGIS and Client concerned parties.
- Provides project plan reporting for multiple transition projects in progress, and executive stoplight reporting for escalation management.
- Ensures effective data management and collaboration on critical path items.
- Participates in root-cause analysis on lessons learned for post-transition implementation.
- Engages in post-transition reviews and evaluations with project team members, functional experts and upper management, and recommend process changes to ensure continuous improvement.
- Provides and presents reporting required to support BGIS and Client needs with respect to transition execution.Other duties as assigned including participating on software platform development and enhancement projects.

**KNOWLEDGE & SKILLS**
- University or College degree / certification.
- At least 5 years of relevant experience with a demonstrated interest in implementing and operating Facility Management technology platforms.
- Strong organizational, documentation and reporting skills.
- Experience with client transition / integration activity.
- Strong proficiency with excel to analyze different data sources to summarize data
- Advanced knowledge of pivot tables, vlookups, etc
- Ability to extract, transform and load data
- Self-motivated and proactive.
- Excellent verbal and written communication skills.
- Ability to manage multiple assignments simultaneously.
- Problem solving and conflict management skills.
- Software proficiencies related to the assignment - MS Excel, PowerPoint, Word, Project, Outlook; etc.