Documentation Clerk

**Position Summary**:
**DOCUMENTATION CLERK - 2 POSITIONS**

**Job ID: 5405**

**REGULAR/FULL-TIME**

**Location: BURNABY, BC**
- ** Join one of BC’s Top Employers**:

- ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**DOCUMENTATION CLERK - 2 POSITIONS**:
**$42,899.13 - $48,602.25 (Annually)**

***

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support.

**CANDIDATE PROFILE**

**EDUCATION & EXPERIENCE**:

- Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution.\
- Sound clerical experience in related office administration, including contact with diverse members of the public.
- Or an equivalent combination of education, training, and experience suitable to the employer.

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Sound practical knowledge of the rules, practices, and procedures of office and program administration.
- Sound practical knowledge of Microsoft Office Suite including Word and Excel.
- Some knowledge of accounting.
- Good verbal and written communication skills.
- Good keyboarding skills with a minimum of 50 wpm keyboard speed.
- Excellent interpersonal skills, with good conflict resolution skills.
- Ability to interpret and understand financial documents received from tenants.
- Ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with a variety of clients, including those of diverse cultural, educational, and socio-economic backgrounds and those with difficult behavioural issues.
- Ability to prioritize, multi-task, and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.
- Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.
- Ability to assess and respond quickly and effectively to an incident and/or crisis.

**How to Apply**:
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We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challeng