Industry Standards Officer

**Who is the VSA?**

The Motor Vehicle Sales Authority of BC (“VSA”) builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of new and used personal-use vehicles, the VSA:

- licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
- provides licensing courses and continuing education for VSA licensees
- offers consumer information and assistance
- provides assistance with dispute resolution
- investigates consumer complaints and claims
- undertakes compliance action

**Why join the VSA?**

The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

**What the VSA Offers**

In addition to becoming part of an exceptional team, the VSA also offers:

- A competitive salary package, with a salary range of $73,360 -$82,530.
- Vacation, personal & sick days,
- Optional leave arrangements,
- Opportunities for flex time,
- Extended health care and dental benefits,
- Healthcare Spending Account (HSA),
- Short-term and long-term disability benefits,
- Access to our organization’s matching RRSP plan,
- Access to our Employee Assistance Program (EAP) at no cost,
- Support for continuing education, and
- Opportunities to work in a flexible work environment.

**What is the Role?**

The **Industry Standards Officer** ensures consumer protection in motor vehicle related transactions in the province of BC by enforcing and administering the Motor Dealer Act and its regulations, and Business Practices and Consumer Protection Act. This position delivers the VSA’s Purpose to build public confidence in the industry by engaging and educating industry and consumers ensuring a safe and reliable buying experience.

**What You'll Do**:
The key accountabilities and deliverables of the Industry Standards Officer include:

- Connect with VSA licensees to conduct and complete inspections in a consistently fair and professional manner wherever needed within the province.
- Devise and implement appropriate inspection strategies to ensure efficient, cost-effective, professional, and fair inspections.
- Collect, analyze, and organize large amounts of complex and technical information and physical evidence into detailed, high-quality inspection reports.
- Prepare inspection reports in a professional, timely and fair manner
- Meet VSA Industry Standards service standards.
- Educate licensees about the VSA’s expectations and legislation applicable to the automotive industry, including their rights and best practices to comply with the legislation.
- Present inspection findings at hearings before the Registrar of Motor Dealers and, if necessary, to the courts.
- Report on compliance issues, industry trends, risks, and industry practices to the Manager of Industry Standards.
- Other duties as assigned by the Manager of Industry Standards.

**Is this a Good Fit for You?**
- Must pass a criminal record check.
- Must pass a skill/knowledge test and a pre-employment assessment test.
- Willing to sign a confidentiality agreement and adhere to BC privacy legislation.
- Weekend work and travel within the province may be required.

**Your Experience and Educational Background**

**Required**:

- A relevant diploma or certificate with a focus in business, public administration, criminology, or other related discipline
- Investigation & Enforcement Skills Certificate
- Several years’ experience conducting inspections, preferably in the compliance/enforcement environment
- Experience preparing reports or regulatory documentation during inspections
- Experience dealing with a variety of contacts and individuals (e.g., business representatives, legal counsel, and members of the public) on complex, sensitive or contentious issues
- Experience and competence dealing with individuals who may be confused, angry or hostile

**Preferred**:

- University degree in law, criminology, legal studies, or a related discipline.
- Knowledge of the _Motor Dealer Act_ and regulations, and the _Business Practices and Consumer Protection Act_
- Knowledge of or experience in the motor dealer industry
- A combination of relevant education and experience will be considered._

**You Possess the Following Competencies**
- Strategic approach to problem solving, decision making and negotiating skills.
- Self-motivated and able to manage time and workload pressures independently.
- Ability to create and maintain a positive work environment.
- Ability to