Customer Experience Lead

**Customer Experience Lead**
- Become a
**part-time or full-time Customer Experience Lead **with British Swim School and
**enjoy your job** If you are looking for flexible hours (weekdays and/or weekends) and want to work with a great team, please read further.
Your days will be filled with
**kids splashing, having fun, and plenty of smiles & laughter**. Best of all, your teaching will make a
**real difference in children's lives**.

**About Us**:
**Working at British Swim School (BSS) is so much more than just a job**...it’s an opportunity to leave a legacy that may transform a life. Since opening our doors in 1981, BSS has rapidly grown to be the premier water survival and learn-to-swim school in North America, with 50,000 customers at any given time. Do check out our website.

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**The Position**:
**Job Title**: Customer Experience Lead

**Status**: Part-time (hourly) or Full-time

**Location: Toronto (around Junction, and Keele/St. Clair/High Park/Roncesvalles/Toronto West/York)**
- At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role - it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”

**Your Typical Responsibilities**:
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- Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
- Setting up the pool deck area before each shift.
- Registering students for class and managing them in and out of the water between classes.
- Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
- Assisting our parents with questions they have about their schedule and the progress of their children.
- Promoting referrals for new enrollments.
- Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
- Testing the water to ensure water quality and temperature.
- Opportunity to grow into related functions, including potentially aquatics lead, swim instructor, office manager, etc.

***

**What do we need from you?**

***
- Enthusiastic personality
- Highschool completion
- Prior experience (Part time of full time) in a customer/consumer facing role
- Strong communication skills. An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
- An understanding of the importance of sticking to a good structure
- The ability to multi-task and not lose your sense of fun.
- Work a flexible schedule in weekdays (typically between 4.00 - 8.00 pm) and/or weekends (typically between 9.30 am-1.30 pm)

**What can you expect from us?**
- Flexible schedules - shifts between 3 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
- Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
- The opportunity for growth (hours, role, seniority) in a business with massive expansion opportunities.

Compensation: $20.00 - $25.00 per hour

**Working at British Swim School is so much more than just a job...it’s an opportunity to leave a legacy that may transform a child’s life.**

Since 1981, British Swim School has been offering swimming lessons for babies, children and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest growing franchises in the U.S., we teach over 13,000 swimming lessons per week using our signature fun and gentle methods.

The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of ‘Survival of the Littlest’ for their local families.

**Why join British Swim School?**
- Safe & happy work environment - where else might you get to sing at work?
- Flexible work schedules and hours - making this a great role for students, parents and anyone with a busy lifestyle
- Rewarding job with competitive pay - all while making a true difference in your community