Sales Associate/wine Consultant

6 days ago

Victoria, Canada Everything Wine Full time

**POSITION TITLE**:
Sales Associate/Wine Consultant

**REPORTS TO**:
Supervisors, Assistant Manager and Store Manager

131-2401 Millstream Road, Victoria BC V9B 3R5
- **Availability Required**: Weekdays/Weekends/Flexible availability is preferred.
- Seasonal timeline is until December 31st, 2024. However, there may be potential to stay on in the new year at the discretion of the Store Manager.

**CORE VALUES**
- **Generosity**_

You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.
- **Humanity**_

We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.
- **Innovative**_

We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, we are manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.
- **Perserverance**_

We are not perfect, so at times we will fail. Do not fret. Failure is an option, doing nothing isn’t. Your job description is secondary, your #1 job is making everyone around you, and the company a success.

**A day in the life**

**You will**:

- Strive to provide an unforgettable experience for all our customers whether it be instore or over the phone.
- Ensure that all customers are greeted in a warm and friendly manner.
- Utilize your knowledge and passion for wine when assisting all customers.
- Enthusiastically make all customers aware of current sales, promotions and any upcoming events that may be of interest to them.
- Take every opportunity to be restocking and facing the shelves so that the store is always looking its best.
- Assist in the unloading and shelving of all product orders as they arrive at the store.
- Help in various areas of the store when required: Cash, Tasting Bar, E-Commerce.

**Skills**:

- Verbal and written communication skills
- Critical thinking, problem solving and decision-making skills
- Customer service and selling skills
- Effective Time management skills
- Customer conflict resolution
- Understanding of basic computer and technology functions

**Personality Traits**:

- Welcoming and friendly
- Works well with others
- High Integrity
- Detail oriented
- Resourceful
- Self-starting and motivated to contribute
- Coachable
- Desire to be developed and grow

**Qualifications**:

- 1-2 years retail or customer service experience
- WSET Level 1 or applicable knowledge of the industry is nice to have
- Serving It Right certificate

**Company Traits**:

- Inclusive and open-minded
- People focused
- Innovative
- Authentic
- Collaborative
- Growth Oriented

**What's in it for you?**
- An awesome discount on wine and wine accessories
- Eligibility for comprehensive health benefits
- Working with and leading a great, dynamic team
- A fun work environment
- ongoing tastings and education
- Possibility of growth within the company

**Job Type**: Part-time

Pay: $18.40-$20.15 per hour

Expected hours: 24 - 40 per week

Shift:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift

Work days:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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