Visitor Experience Ambassador

**Position Details**:
**Current Rate of Pay**: Min = $21.39/hr, Max = $24.81/hr
**Employment type**: Seasonal
**Duration of employment**: Temporary Part-time
**Hours of work**: 15-25 hrs/week
**Work location**: The Village at Black Creek
**Division**: Education and Training
**Business unit**: The Village at Black Creek
**Travel**: No
**Remote Work**: None
**Existing Vacancy**: Yes
Seasonal Hire TRCA - 2025
Please submit your resume and cover letter in one file (PDF or Word) prior to 11:59 pm on January 21, 2025.
**By working at TRCA you will**:

- Work outdoors during the spring and summer in beautiful natural areas.
- Gain valuable experience working at a conservation authority.
- Get a free Conservation Ontario annual pass.
- Get access to TRCA’s Reciprocal Program (discounts across various Ontario attractions).

**How you will contribute as part of the TRCA team**:
The Visitor Experience Ambassador is responsible for delivering exceptional customer service to all visitors of TRCA sites and facilities, by greeting visitors, answering general inquiries, processing gate admissions, and providing directions and program information. The Visitor Experience Ambassador is also responsible for site admissions and transactions, sales assistance and transactions using point of sale systems.
**Major Responsibilities**:

- Greets and engage with visitors to TRCA sites and facilities providing directions and program information both in person and by phone
- Maintains a current knowledge of site and facility programs and programs at other facilities as required to ensure effective visitor experience when addressing inquiries
- Process admissions, gift shop sales, snack bar (dependent on location) payments and transactions using point of sale systems
- Cash handling including counting floats and summation of daily sales
- Food handling including making coffee, heating up and serving food
- Assist with booking of events as required
- Provides general clerical support and duties, including receiving orders and stocking gift shop shelves as required
- Conducts basic cleaning duties to ensure a neat and tidy environment

**What will you need to succeed**:
Education (degree/diploma/certifications)
- Minimum pursuing a high school diploma or equivalent

Experience
- Previous experience working or volunteering in a customer service capacity

Knowledge/Skill/Ability
- Ability to communicate effectively with tact and courtesy
- Ability to prioritize and take action on the needs of both internal and external customers
- Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
- Must be flexible to work all required shifts, including weekends and holidays

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.
Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Any questions regarding this collection activity should be directed to the Manager of Records and Information, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (437) 880 2308.