Service/parts & Warranty Coordinator

1 week ago

Kawartha Lakes, Canada Pride Marine Group Ltd. Full time

**Location: Pride Marine Group is looking for a Customer Service Representative/Parts & Warranty Coordinator to join our Balsam Lake team starting immediately.**

**For over 35 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalled service.**

**What You Bring to the Role**
- Ability to provide an exceptional level of customer service
- Outstanding verbal and written communication skills
- Great problem-solving skills, and strong ability to take initiative and be proactive
- Professional demeanor
- Strong organizational skills and the ability to multi-task
- Basic understanding of math
- Advanced computer skills

**What You'll Do**
- Deal with OEM’S for warranty
- Ensure parts are ordered within appropriate time lines
- Generate revenue by promoting retail and wholesale sales
- Provide excellent service for both retail and internal customers
- Work closely with Technicians and Customer Service to assign and keep track of all issued parts
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure inventory control measures and procedures are adhered to
- Maintain inventory levels according to seasonal trends
- Process parts orders: IE order/receive and allocate
- Source all parts required for the service department
- Assist with scheduling of customer repair orders
- Ensure appropriate levels of customer communication
- Work with accounts payable to ensure all vendors are paid correctly
- Coordinate with CSR on all sublets
- Work with Location Manager to achieve budget goals
- Work as a team with all Crewmembers
- Commitment to personal development
- Follow all Health & Safety policies and procedures
- Lift heavy parts on a regular basis
- All other duties as assigned

**What We'd Like From You**
- 1 to 3 years with parts related experience in the automotive or marine industry considered an asset.
- Able to work irregular hours including weekends during peak periods

**What's In It For You**
- Full benefits
- Hourly bonus based on meeting monthly budget targets
- Defined training plan
- Annual workplace improvement allowance of up to $150
- Demo boat for shared employee use at each location
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Will you be able to reliably commute or relocate to our Balsam Lake location for this job?

**Experience**:

- Customer service: 1 year (preferred)
- Parts and Warranty: 1 year (preferred)
- Inventory control: 1 year (preferred)

Work Location: In person

Expected start date: 2025-02-24

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