Customer Service Representative

You’re the best and you want to join a team that appreciates you. You want to be a part of an organization where you can create, contribute ideas and excel at opportunities.

Customer Service is your passion, and you exude confidence, a positive attitude, and take initiative while committing to the main goal of catering to customers’ needs.

**The Big Task**

You will promote customer satisfaction by converting incoming customer calls into booked service appointments as well as new business.

**Key Sub Tasks**
- Demonstrate strong command of English in both written and verbal communication.
- Effectively communicate with customers by using a professional tone and complying with the call guidelines.
- Listen to customer needs or desires and identify/recommend the appropriate service.
- Respond to customer difficulties in a productive and amicable manner.
- Maintain clear communication with dispatch and your manager.
- Learn about Dr HVAC services thoroughly in order to answer any questions from customers, as well as introduce customers to other service offerings.
- Maintain and update our customer database with complete and accurate information.
- Provide customer feedback to other departments to help improve sales, promotion of services and business processes.
- Participate in ongoing training so that you grow and develop in keeping with Dr HVAC’s business needs.
- Be flexible in working normal shift hours any time between 8am and 8pm, Monday to Friday and on weekends.
- Be flexible in meeting requirements as the business evolves.

**Technical Requirements**
- Proficiency in Microsoft Office Suite (including Word, Excel, PowerPoint)
- Proficiency in the use of CRM Software and other computer software tools

**Desired Skills and Experience**

If you can achieve the above and you find it fun and challenging - you have just the right amount

**Who We Are**

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

**What We Offer**

Our top performers are among the highest paid in the G.T.A. You’ll have **unlimited earning potential.**

**Full benefits** — we pay 100% of your insurance premiums for health, dental, vision, life insurance, short-term and long-term disability

**New technology**, including iPhone, iPad & access to integrated software

**A family.** This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Dr HVAC.

Work remotely
- No

Pay: From $23.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Weekends as needed

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person