Customer Service Representative

3 days ago


Brampton, Canada Building Trust Corporation Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Process customer payments and update account information
- Resolve customer complaints or issues in a professional and efficient manner
- Utilize data entry skills to accurately input customer information into the system
- Analyze customer needs and recommend appropriate products or services
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow up with customers to ensure satisfaction and resolve any outstanding issues

**Requirements**:

- Fluent in English; additional languages such as Spanish or other languages are a plus
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficient in data entry and computer skills
- Previous customer service experience is preferred
- Sales or upselling experience is a plus

**Job Types**: Full-time, Part-time

Pay: $17.00-$24.60 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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