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Inside Sales Coordinator
3 weeks ago
Nous vous avons entendu cogner à la porte
Masonite fait désormais fièrement partie d'Owens Corning. Owens Corning est un leader mondial des matériaux de construction et du bâtiment, engagé à construire un avenir durable grâce à l'innovation des matériaux. Nos quatre activités intégrées - Toiture, Isolation, Portes et Composites - fournissent des solutions résistantes, durables et économes en énergie. C’est en tirant parti de notre science unique des matériaux et de leur fabrication, ainsi que de notre connaissance du marché, que nous aidons nos clients à se développer et prospérer. Nous sommes d'envergure mondiale avec plus de 25 000 employés, répartis dans 31 pays, qui se consacrent à générer de la valeur pour nos clients et actionnaires, ainsi qu’à faire une différence dans les communautés dans lesquelles nous travaillons et vivons. Fondée en 1938 et basée à Toledo, en Ohio, aux États-Unis, Owens Corning a réalisé en 2023 un chiffre d'affaires de 9,7 milliards de dollars. Pour plus d’informations, visitez
Please note that this role is specifically for IBP Solutions Canada Inc. dba Masonite Architectural, which was separated from Masonite International and was sold on May 14, 2024. IBP Solutions Canada Inc. dba Masonite Architectural currently operates as a standalone entity.
Job Purpose:
The Inside Sales Coordinator is responsible for the execution of timely and accurate processing of customer quote orders, order entry, and claims for the complete line of Masonite Arch - US Wood Door products.
Main Responsibilities:
- Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs- Follow up to ensure that customer issues are resolved both promptly and thoroughly- Research customer complaints, documenting accordingly in quality system- Directly assist customer with resolution based results- Research delivery and/or invoicing discrepancies; issue credit and/or returns accordingly- Issue Return Goods Authorizations with an approval level up to $2,000- Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value- Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs- Complete the order entry process with a high degree of accuracy for orders- Communicate clearly and professionally- Maintain appropriate Inside Sales controls and documentation- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience- Follow all Company related safety/environmental rules and regulations- Perform other duties as assigned by the Inside Sales Supervisor to ensure a positive customer experience- Maintain a working environment that encourages and supports collaboration and team work
Education:
- High School Education required, Associate's Degree or higher preferred
Experience:
- 2-3 Years of previous experience in Inside Sales including order entry required. Relevant experience in manufacturing, call center, or building supplies industry preferred- Solid demonstration of professional Telephone Etiquette- Product knowledge as it relates to the Building Material and/or Door industry- Ability to work independently and effectively in a fast paced team environment- Strong decision making and analytical skills- Excellent phone and written communication skills-
- Strong ability to multi-task while maintaining a high level of attention to detail- Organizational skills with the ability to maintain detailed records- Ability to establish and continually develop professional relationships with both internal and external customers- Effective conflict resolution skills- Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
LI-JH1
Nous aidons les gens à franchir les murs.
En postulant pour un poste chez Masonite, vous autorisez Masonite et/ou ses délégués à contacter vos anciens employeurs (sauf si vous nous avez spécifiquement indiqué le contraire) et d'autres potentielles références concernant votre caractère personnel, vos habitudes de travail, votre dossier de travail et les informations connexes, et vous libérez Masonite, ses délégués, les anciens employeurs, selon le cas, et potentielles références de toute responsabilité ou dommages concernant ce contact et les informations fournies. Selon l'emploi postulé, vous vous engagez à passer des tests de dépistage de drogues ou d'autres examens avant l'embauche ainsi qu'au cours de votre emploi, si vous êtes embauché._
- Si vous êtes accepté pour un emploi, vous acceptez par la présente de respecter toutes les règles et politiques de Masonite et de porter tout l'équipement de protection individuelle requis. Dans la mesure où la loi le permet ou l
