Co-op Student, Technical Analyst

Job requisition number

039030

Job location

Richmond

Full-time / part-time

Full-time

Salary

$25.28/hourly

Posting period

From 10/29/2024 to 11/12/2024

Overview

The Express Solutions department of WorkSafeBC is looking for a highly motivated, dynamic, innovative **Co-op Student, Technical Analyst** to join our team to help us strive towards our vision.

The Enterprise Platform Department in the Innovation, Technology & Analytics Division of WorkSafeBC provides a full complement of technology support, from support services, technology provisioning, technology enablement, and service management. Our focus is always on our end-users and prioritizing the client experience.

This is an eight-month temporary opportunity beginning in January 2025.

**Where you’ll work**

At WorkSafeBC, we offer a **hybrid work model** that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you’ll work primarily from your B.C. home and at a minimum of once a month in our Richmond office or based on operational needs.

What you'll do

On Day 1 in this role, you will get a chance to meet your manager and get acquainted with your team. You will spend time setting up administrative and technological essentials, and completing onboarding tasks, including security and payroll setup.

During your first week you will engage in an onboarding program designed to equip you for success. You will be partnering and meeting with your manager to discuss your goals and align them with the team’s vision. Additionally, you will learn how our department contributes to the overall business strategy and supports the organization’s mandate. You will also work through the onboarding program alongside your mentor for added guidance and support.

You'll be part of an Agile team focused on delivering value to the business. In this role, you'll receive support and guidance every step of the way, while also having plenty of opportunities to share your experiences, ideas, and innovative thinking. Your analytical skills will be valued, and you'll play an important role in shaping the team's success.
- Interact with business users to provide them excellent customer support and service
- Complete technical administrative functions on our Digital Mail platform and SharePoint etc, such as setting up mailboxes, setting up security roles and team sites access,
- Support continuous improvement activities that expand and enhance the use of Digital Mail technology platform (digital mail routing solution) capabilities across the organization, SharePoint administration,
- Exposure to developing solutions on Microsoft Power platform (platform for developing low code solutions),
- Demonstrate and explain the functionality of the sites to our internal client by making presentations, providing technical training to business users.

Is this a good fit for you?

**We're looking for someone who**:

- Possesses great customer service skills and demonstrates actively listening in order provide exceptional service
- Looks for ways to improve efficiency and deliver solutions quickly
- Demonstrates self-motivation, is a quick learner, and works with limited supervision
- Is curious, receptive to learning and willing to ask questions
- Communicates and collaborate effectively with team members and external service providers

**Learn more**: Hear from past co-op students on what it’s like to work here.

**Your background and experience**
- Currently enrolled in an undergraduate degree program and majoring in Computer Sciences, or Technical Support, Information Systems.
- Previous co-op or relevant work experience in an office environment is preferred.
- Strong proficiency with Microsoft Office software suite (SharePoint, Excel).
- Demonstrated interest or aptitude in technology is required.
- Have at least 4 months of customer service experience or completed one co-op work term.

**Important to know**

Before we can finalize any offer of employment, you must:

- Confirm you’re legally entitled to work in Canada for entire length of work term.
- Confirm you will reside
- Confirm you’re a registered student at a post-secondary institution
- Completes and passes a Criminal Record Check

WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

**Who are we?**

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation and suppo