Relationship Manager, Partnership Design

**What you'll do**

Reporting to the Associate Vice President, Partnerships Design & Operations within the Value Creation team, the Relationship Manager is a high-performing and results-oriented contributor.

The Value Creation (within Corporate Development) team has a broad mandate, which includes architecting and leading the integration of new businesses into CTC, the execution of divestitures and business wind-downs, strategic and operational support for complex business initiatives, and the facilitation of new Partnerships for CTC and Triangle Rewards.

More specific to this role, the Partnerships Design & Operations team within Value Creation is primarily responsible for developing Partnerships from inception to ongoing execution. The team leads cross-functional working groups to plan, operationalize and provide ongoing support for new partnerships. This role works with senior leaders from across the organization to bring to life a broad spectrum of partnerships, but with a grounded focus on evolving the Triangle Rewards loyalty program.

The Relationship Manager is focused on the ongoing management of Canadian Tire’s new loyalty partnership with Petro Canada. This role will be the owner of the Relationship with our Partner and is focused on ensuring the success of the Partnership in the short and long term.
- Lead the day-to-day communications between Petro Canada’s loyalty function and Canadian Tire
- Lead the planning and execution of joint customer initiatives between the two parties
- Represent the Partnership and its performance to internal Canadian Tire stakeholders
- Collaborate with internal CTC functions to ensure smooth day-to-day operations of the Partnership
- Alongside the AVP, Partnership Design & Operations, set the strategic roadmap for the Partnership and lead the analysis required to support Executive decision making for key Partnership decisions
- Serve as the business owner in working with the various Operations, Implementation and Marketing teams when managing when bringing to life new partnership capabilities/functionality
- Act as a steward for the Triangle Rewards Member to ensure that the program is delivering value to customers
- Analyze customer/member data to measure the success of and support future customer engagement initiatives through the Partnership

**What you bring**
- A minimum of 4-6 years of experience in a high-calibre team planning and producing deliverables for complex strategic initiatives
- Proven success in gaining credibility and building trust with colleagues and senior-level decision makers
- Comfort working in ambiguous projects for which there is no “blueprint”
- Ability to independently navigate and contribute to discussions with various businesses and stakeholders
- Experience building and managing relationships with internal and external stakeholders
- A client service orientation with experience building strong working relationships with external partners/clients/vendors
- Retail and/or loyalty industry and operational experience is considered an asset
- Strong leadership skills and an ability to guide others in a cross functional team environment
- Excellent organizational skills and ability to meet deadlines across multiple projects
- Excellent business acumen with proven ability to ‘connect the dots’ across several considerations
- Strong judgement for dealing with a senior audience and sensitive projects
- A genuine curiosity towards retail and the Canadian Tire Corporation ecosystem

**Hybrid**

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-NV1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we