Assistant Parts Manager

3 days ago

Abbotsford, Canada Abbotsford Chrysler Full time

**An exciting opportunity to join one of Canada’s Best Managed Companies** Abbotsford Chrysler, a part of Trotman Auto Group is looking for an Assistant Parts Manager. If you’re passionate about cars and are looking to join a fun, close-knit team, this is the role for you **About the Role**: Reporting to the Fixed Operations Manager, the Assistant Parts Manager is responsible for supporting the operations management within the Parts Department to maximize profitability, and customer satisfaction. **Schedule**: Full-Time **Remuneration**: $90,000 - $130,000 per year **Who You Are**: - Minimum of 3+ years of recent experience as a Parts Advisor role within an OEM Dealership - Experience participating in annual inventory counts - Successful experience generating an increase in Parts Sales with a "think outside the box" attitude - Strong organizational skills with the ability to multitask - Strong communication skills - Ability to effectively respond to and meet the needs of a diverse client base - Ability to work efficiently and effectively under pressure with simultaneous deadlines **What Your Day Will Look Like**: - Assist in creating and meeting sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business - Provide support in training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures and sales strategies - Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls - Ensure Parts Advisors maintain their manufacturer training guidelines - Join the Fixed Operations Manager in routine departmental meetings to increase training and development - Remain abreast on departmental sales metrics and provide communication, training and development to attain target metrics - Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives - Maintain and control parts inventory and perform periodic parts inventory audits - Perform annual inventory count. - Perform parts returns of aged inventory - Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy - Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions - Prepare detailed and accurate estimates on the cost of parts - Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation - Demonstrate behaviors consistent with Trotman Auto Group’s Core Values in all interactions with clients, colleagues and vendors **About Us**: Be part of an amazing team that lives their values out loud each day Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies 7 years running for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals. INDHIGH

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