Call Center Agent

2 days ago


Ottawa, Canada Fairview Ltd. Full time

**Job Overview**:
As a Call Center Agent at our industrial equipment supplier company, you will be the main point of contact for customers, helping to resolve inquiries, take orders, provide information on products, and assist with any issues.

**Responsibilities**:
Answer inbound calls from customers to address inquiries, concerns, and requests related to products, orders, and services.

Assist customers with placing orders, providing accurate product information, pricing, and availability.

Resolve customer issues efficiently, ensuring high levels of customer satisfaction and documenting all interactions in the system.

Track orders, delivery statuses, and troubleshoot any shipping or product-related issues.

Escalate complex or unresolved issues to relevant departments or supervisors as necessary.

**Qualifications**:

- High school diploma or equivalent.
- Basic computer skills.
- Strong verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.

Join our team as a Call Center Agent and be part of a dynamic work environment that offers opportunities for growth and development.

**Job Types**: Full-time, Part-time

Pay: $22.30-$26.45 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Benefits**:

- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Location: In person


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