Residential Mortgage Administrator

Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish. Our team consists of skilled technology experts, caring mortgage specialists, and a diverse marketing team, all working together to lead change in the mortgage industry.

**At nesto, we're proud of**
- Our clients love our positive, empowering, and transparent mortgage financing experience.
- Our 4.5-star Google reviews speak for themselves
- We won the 2023 & 2024 CLA Lender of the Year award, recognizing our excellence in lending services.
- We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.
- Our highly skilled, diverse, and collaborative team, makes everything possible
- Our Mortgage Cloud platform gives financial institutions full access to nesto’s proprietary technology, powering a better client experience, from start to finish.

Our customers shouldn’t have to worry about tax deadlines, and thanks to you, they won't. You’ll be the behind-the-scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast.

**What you'll be doing**
- **Manage Tax Deadlines**: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines.
- **Support Our Customers**: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy.
- **Bridge the Gap**: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing.
- **Maintain Digital Integrity**: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy.
- **Problem-Solve Daily**: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed.
- **Improve the Process**: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers.

**Who we're looking for**
- Excellent written and verbal communication skills, with a customer-focused approach.
- A results-driven mindset with a high level of accountability and ownership over work.
- Bilingual (French/English) speaking.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
- Demonstrated proficiency in Google Sheets.
- Experience working in residential mortgage or tax administration will be considered an asset.

**What we offer**
- Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
- Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
Benefit from a generous time-off policy including 4 weeks vacation per year.
Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service.
- We own beautiful offices in across Canada for those who wish to collaborate in-person.

**Diversity & Inclusion**

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.