Call Steward

IATSE is a North American Labor Union, who works in all forms of live theater, motion picture and television production, trade shows and exhibitions, television broadcasting, and concerts as well as the equipment and construction shops that support all these areas of the entertainment industry.

**Job title**:Call Steward

**Reporting to**:Crewing Manager

**Hours**:Weekdays, Weekends and evening shifts availability required.

**Key Responsibilities and Requirements**
- Receive incoming calls, assisting members/permits with crew call and various needs and answering all incoming calls in a timely manner
- Maintaining a high level of service by greeting members and permits with professionalism, and friendliness.
- Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from permits/members to Crewing.
- Adequate professional experience of working within scheduling and able to ensure that all vacancies in the service schedule are filled in a timely manner
- Abilities to follow the seniority guidelines when crewing and understanding of job classifications of each department
- Liaise with production and department heads when inputting new production information and crewing requirements.
- Ability to utilize information to foster the acceptance of change or development.
- Review and understand the union's dispatch procedure for name hires, bumping, seniority, daily, weekly, and show calls.
- Respond to crewing calls, including book offs to ensure the booking on and off process is followed by the member and permit worker
- Ability to report, and fine a permit or members for late, no-show, and abandoning post
- Able to complete multiple reports regarding fines but not limited to as well as able to communicate issues to the supervisor.
- Ability to escalate emergency related calls, as required, to the on-call Supervisor.
- Follow office workflow procedures to ensure maximum efficiency, including detail notes of all actions completed via website
- Sound communication skills, both written and verbal
- Self-motivated with the ability to identify and resolve problems independently.

**Qualifications**
- Completion of Post-secondary degree or certification program in related field
- 2+ years of verifiable scheduling experience
- Proficient in Microsoft Office Suites, including TEAMS, along with ability to quickly learn website and phone databases
- Strong analytical skills needed to troubleshoot and solve problems
- Deadline-oriented, highly organized self-starter with self accountability
- Ability to work in a fast-paced, team-oriented environment
- Ability to type a minimum of 45 words per minute with 95% accuracy
- Must be able to work non-standard business hours and/or overtime when required
- Must have access to a quiet environment during working hours and high-speed internet.
- Maintain detailed and accurate records and logs as required

The essential functions include but are not limited to the above duties and responsibilities which are not listed in any order of priority and may be amended or added.

**Must pass** all phases of the interviewing process, testing, and all onboarding training requirements

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, IATSE 873 will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.

Pay: $32.18 per hour

**Benefits**:

- Dental care
- Employee assistance program
- RRSP match
- Vision care
- Work from home

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Scheduling: 1 year (preferred)
- Dispatching: 1 year (preferred)

Work Location: In person