Restaurant Supervisor

Restaurant Supervisor - TWH Social

Full Time

**Company Vision**:
An iconic, contemporary, landmark property, we provide our guests with authentic and memorable experiences by offering uncompromising service and ultimate comfort.

**Who we are**:
The TWH Social restaurant is located underneath and is a key part of the iconic Walper Hotel, which has recently become a JDV by Hyatt. Situated in the heart of downtown Kitchener, you will be part of a vibrant community that includes coffee bistros, restaurants and pubs, art galleries and museums. We are a team that work together, support one another, and have a voice in our organization. We are part of a company that strives every day to be the best, that focuses on offering the highest quality guest experience, and that seeks to foster a fun, collaborative work environment, rich with opportunities for growth and development.

**What’s In It for You**:

- Training and development opportunities
- Staff dining discount at any of our outlets
- Discounted stays within the Hyatt family of hotels across the world
- Becoming part of a family-friendly atmosphere

**The Ideal Restaurant Supervisor**:

- Using a hands-on style, establishes TWH Social as the go-to place for restaurant and bar enthusiasts who seek great food and service in an upscale casual atmosphere. Through unique offerings creates unparalleled loyalty from both local residents and visiting Hotel guests.
- Enforces standards of quality, service, management, and marketing of the absolute highest in the industry.
- Leads by example to build a team that works together, supports one another, and capitalizes on individuals’ strengths
- Seeks to foster a fun, collaborative work environment, rich with opportunities for growth and development.
- Inspires the team to perform to the best of their abilities every day, and encourages attentive and personal service for guests.

**Responsibilities**:

- Help create an interactive social media following.
- Help with the development and implementation of a comprehensive Marketing plan.
- Work hand in hand with the chef and lead bartender to create imaginative menus.
- Lead the front of house team in delivering exemplary and personal service, creating emotional connections with clients.
- Utilize available technology to analyze and understand trends in the restaurant.
- Manage resources to deliver an optimal bottom line while working within budgetary structures.
- Ensure a safe environment by adhering to legislated regulations such as Smart Serve, Worker Health and Safety, and AODA
- Other duties as assigned or required

**Job Requirements**:

- Previous experience managing a fast-paced restaurant
- Track record in producing financial results
- Smart Serve Certified
- A great smile and natural passion for engaging with people
- Wine, beer and cocktail knowledge is required
- Passion for food, beverage and providing excellent customer service
- Ability to multi-task
- Strong oral and written communication skills

**Working Conditions**
- Shifts are scheduled within a seven-day period. A shift may be assigned at any of the following times: early morning, day and/or evening, weekends and holidays as determined by business requirements. On this basis flexibility and cooperation is required.
- Work is primarily inside - air-conditioned in the summer, heated in the winter. During the summer (weather permitting) service and supervision may be required outdoors.
- Last minute changes in business volume: including additional business, last minute change in specifications, and or cancellations, may in turn result, in a shorter shift or extended shift, and/or additional shifts.

Additional pay:

- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Language**:

- English (preferred)

Work Location: In person