Front Office Agent

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: _to care for people so they can be their best._

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**Why should you work at the Park Hyatt Toronto?**
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified

**SUMMARY**

**About the Role - Front Office Agent**

As a Front Office Agent at Park Hyatt Toronto, you will be the first point of contact for our guests and play a key role in shaping their experience. This highly visible role offers the opportunity for warm, engaging conversation and exceptional service that reflects our commitment to luxury hospitality.

You’ll be responsible for handling guest registration, managing reservations, and assisting with requests, all while embodying our purpose of care and excellence. If you thrive in a fast-paced environment, have a passion for people, and an eye for detail, we’d love to hear from you

**Some of the responsibilities include**:

- Warmly greet guests upon arrival, using their name whenever possible, and offer a personalized, professional welcome that reflects Forbes 5-Star service standards.
- Efficiently handle the check-in and check-out process, ensuring accuracy and attention to detail while delivering sincere and polished communication throughout the interaction.
- Respond to guest inquiries, requests, and concerns with genuine interest, empathy, and professionalism—ensuring each guest feels heard, supported, and valued.
- Manage room reservations and booking modifications accurately, confirming all details and offering proactive solutions to enhance the guest experience.
- Coordinate transportation services, dining reservations, and any additional guest needs with efficiency and care.
- Process payments, room charges, and provide a clear, courteous check-out experience, including presenting the final bill.
- Maintain a clean, well-organized, and welcoming front desk environment at all times.
- Support guests with special requests including weddings, retreats, and private events, working closely with relevant departments to ensure a seamless experience.
- Anticipate guest needs before being asked, and follow up with thoughtful touches that go above and beyond expectations.
- Demonstrate consistent positive body language and a warm, professional demeanor throughout every interaction.
- Close each interaction with sincerity, leaving a lasting impression of genuine care and hospitality.

**Qualifications**:

- A service-focused personality with a natural ability to connect with others.
- Must be highly motivated, detail-oriented, and thrive in a fast-paced environment.
- Ability to multitask with grace while maintaining accuracy and professionalism.
- Strong verbal and written communication skills.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand for extended periods.
- Post-secondary education in hospitality or tourism is preferred.
- Experience with hotel systems (e.g., Opera, PMS) is an asset.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.