Medical Communications Officer

**Competition Number
- 2024-822-052**Job Type**
- Full-time Permanent**Hours**
- 1.00 FTEMay consist of days, evenings, and nights ranging in length from 7.5 - 11.25 hours (Subject to change as per operational requirements)

**Classification**
- MCOF**Department**
- Central Ambulance Communications Centre (CACC)**Salary**
- $34.1116 to $39.9883 per hourAs per CUPE LOCAL 822 Collective Agreement

**Closing Date**
- Thursday, September 12, 2024**Description**

Performing the responsibilities of a Medical Communications Officer requires a dynamic individual. Incumbents must use professionalism and interpersonal communication skills, and understand spatial concepts (e.g. reading maps, calculating times, distance and movement) to excel in a fast-paced and demanding environment.

Medical Communications Officers (also known as call takers and dispatchers) must have strong coping skills and be able to solve problems and work effectively both independently and as part of a team.

Processing 9-1-1 emergency and non-emergency requests for ambulance and fire services requires the ability to work rotating shifts in a 24/7 environment.

**Why Work with LWDH? In this position, there are many benefits to joining our team**:

- 2 weeks paid vacation
- Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
- Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
- Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
- Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more

**Qualifications**
- Secondary school graduation diploma or equivalent qualifications
- Valid standard first aid certificate and CPR certificate to level C issued by a training institute approved by the Director required
- Successfully complete a Restricted Radio Operator’s Certification approved by the Director
- Upon hiring:

- Must be willing to participate in or already have a comprehensive six-week entry-to-practice core training program in land ambulance dispatching
- Successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer Certification examination
- Successfully complete a local mentorship program
- Effective verbal and written communication skills
- Demonstrated effective critical thinking and decision-making skills
- Must have strong multi-tasking skills, the ability to maintain control under pressure, using professional judgement following Ministry of Health (MOH) policies and local procedures
- Knowledge of medical terminology an asset
- Knowledge of ambulance/fire service operations and other emergency service and communication center agencies an asset
- Keyboarding skills and ability to operate computerized telecommunications and information software
- Ability to work shift work including days, evenings, nights, weekends, and holidays
- Must be willing to participate in on-going training and learning developments as required for the position
- Reliable attendance record
- LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles._
- We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation._