Intake Coordinator, Community Support Services

Family Service Kent is a non-profit, multi-service organization located in Chatham-Kent, whose vision for every person in Chatham-Kent to have the opportunity to achieve their full potential. Our mission is to provide services that support, empower, and advocate for members of the community. We encourage work-life balance and offer a flexible, fun work environment with in-office, hybrid, and remote opportunities as well as generous paid time off. Are you ready to join us?

**The Role**

As our Intake Coordinator you will be the first point of contact for our service users, caregivers, and community partners You’ll assist in understanding, accessing, and navigating available supports and provide information about our CHAP and adVANtage services. Your typical day may include communicating with clients, coordinating with program staff to process referrals, and responding to phone inquiries. You will work collaboratively and maintain positive relationships with our community support partner agencies.

We're looking for an empathetic person who has a passion for serving older adults and people living with disabilities. You love working with a team, possess a growth mindset and will contribute to our organizational culture by respecting all aspects of diversity and ability. To be successful, you MUST have excellent communication skills since you work directly with a variety of people and abilities. You also have a solid understanding of the community support services sector as well as related community resources.

**Requirements**:

- Post-Secondary education in human services, business administration, OR equivalent combination of education and experience
- 1+ years’ experience working with seniors and adults living with disabilities.
- Ability to provide high-quality customer service in a fast-paced environment with multiple priorities and competing deadlines.
- Exceptional interpersonal and communication (oral, written, active listening) skills.
- Demonstrated problem solving and critical thinking skills.
- Excellent knowledge of Microsoft apps (Outlook, Teams, Word, Excel). Knowledge of NesdaTrak is an asset.
- Proficiency in English. Fluency in French and/or other languages is an asset.
- Current Vulnerable Sector Police Reference Check.

**What Sets You Apart**
- Demonstrated ability to work from a person-centred approach.
- Ability to exercise good judgment, flexibility, and risk evaluation skills.
- Strong assessment skills and documentation skills.
- Successful collaboration with multi-disciplinary teams in addition to being self-directed.
- Demonstrated ability to adhere to policies, best practices, and legislation.

**FSK Work Perks**
- Work-life integration focus: flexible work options, schedules, and hybrid opportunities
- Generous paid time off: 3 weeks of vacation, 12 sick days, 3 emergency days, 13 holidays
- Business casual dress code and casual Fridays
- Social events, volunteer, and community engagement opportunities
- Employee growth, recognition, and professional development
- LifeWorks Employee and Family Assistance Plan (EFAP)
- GroupHEALTH employee benefit plan

**Interested?**
- **Maybe this job isn’t exactly what you are looking for, but it sounds like a perfect match for someone you know. Please feel free to share this posting with them**_

Family Service Kent is committed to inclusive and accessible employment practices. Please notify us if you require an accommodation to fully participate in the hiring process or require recruitment documents in French.

**Job Types**: Full-time, Permanent

**Salary**: $19.00 per hour

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Flextime
- Language training provided
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

COVID-19 considerations:
Adherence to provincial and public health guidelines.

**Language**:

- French (preferred)
- English (required)