Personal Support Worker

The Personal Support Worker is accountable to the Registered Nurse/Registered Practical Nurse to assist residents in adequately performing activities of daily living and to perform specific intervention from individual resident care plans, while at the same time working closely with the Inter-disciplinary Health Care Team.

**Background/ Qualifications**:
Must be a graduate of an approved Personal Support Worker course or equivalent as stipulated in the LTCHA, 2007 47 (1).

Experience in Long Term Care setting an asset

Ability to work well with others in a team approach, and adapt to changing situations

Physically capable of performing assigned duties within a flexible work schedule inside a 24 hour a day, 7 day a week operation

Ability to meet and maintain health requirement as per Long Term Care Legislation.

Good physical and mental health. Demonstrates maturity and tactfulness.

Must be able to communicate in English including written documentation. Has an acceptable standard of behavior and appearance.

Genuine interest in and concern for residents.

**Core Competencies**:
**Resident Centred Care**
- Definition:_ Ensures and maintains resident satisfaction with the product and services offered by the organization.

**Communication**
- Definition:_ Clearly conveys information to a variety of audiences using the tools necessary, engaging the audience to ensure the message is delivered and understood, creating a positive first impression with confidence and respect.

**Energy & Stress**
- Definition:_ Consistently demonstrates high level of drive, infectious to the surrounding environment, and preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in highly stressful or adverse situations.

**Team Work**
- Definition:_ Promotes cooperation and commitment with the team towards the attainment of common goals. Gets others excited about and committed to furthering the organization’s objectives. Enables cooperative and productive group interactions.

**Quality Orientation**
- Definition:_ Completes tasks keeping in mind all aspects involved regardless of magnitude, checks tasks and processes while having attention to details. Follows occupational health and safety regulations as per homes policies and procedure.

**Problem Solving**
- Definition:_ Resolves difficult and complicated challenges.

**Time Management/Accountability/ Dependability**
- Definition:_ takes personal responsibility for the quality and timeliness of work and achieves results with no oversight, including following guidelines, standards regulations and principles. Maximizes time in order to accomplish tasks.

**Operating Equipment**
- Definition:_ uses tools, machines and vehicles to transport or create products or services.

**Ethics and Integrity**
- Definition:_ earns the trust and respect of others through consistent honesty and professionalism in all interactions. Diplomatically handles challenging or tense interpersonal situations

**Job Duties**:

- Assist with all aspects of personal hygiene and activities of daily living.
- Provide services to residents including transferring, lifting, bathing, feeding, and personal care
- Ensure all documentation is completed through Point of Care or other home specific documentation format.
- Maintains a professional manner at all times in the performance of duties
- Protect and promote the welfare, dignity, and individual rights of our residents at all times
- Adhere to the goals, policies, and aims of APANS in all professional activities
- Provide each resident with meaningful companionship, observation, safety and conservation
- Participate in the rehabilitative approach to resident care
- Ensure the resident’s surroundings and personal effects are clean, tidy and serviceable
- Employ safe work practices at all times
- Answer call bells
- Perform other duties related to resident care as requested or directed.
- Report or record fluid intake and output
- Collect specimens such as urine, feces or sputum
- Make beds and maintain residents' rooms
- Clean or sterilize equipment as per policy and procedure.
- Assemble, setup and operate job-related equipment
- Assists in escorting residents to specific programs and activities.
- Promotes effective Infection Control measures for self, residents and others.
- Participates in educational opportunities and in-services.
- Participates in the interdisciplinary care conferences, provides information to assist in the formulation of a comprehensive plan of care for each resident.
- Maintains effective communication and good human relations with residents, families and fellow staff using the appropriate lines of communication. (Works co-operatively with families, including them in resident care needs.)
- Directs all inquiries regarding residents care and conditions to the Charge Nurse.
- Assists in the training, guiding and supporting new staff through the orientation period.
- Assists in maintaining a safe e