Service Manager

2 weeks ago

Coquitlam, Canada Leavitt Machinery Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for a **Service Manager** to join our team in **Coquitlam, BC**. As the Service Manager, you will be responsible for managing the performance of the local Service department and team.

**Essential Duties & Responsibilities**

As the Service Manager your key responsibilities will include:

- Manage the performance and development of the Service department staff, including driving accountability of the team members, staffing the department appropriately, and facilitating proper training
- Partner with the Human Resources department on labour related and sensitive personnel issues
- Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
- Conduct weekly toolbox meetings with the local Parts and Service teams
- Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
- Actively addresses customer service issues and customer disputes
- Closely manage Key Performance Indicators that relate to the Service department
- Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
- Advocate and drive compliance on all corporate safety initiatives, policies, and programs

**Required Skills & Qualifications**

- Previous leadership experience required, including at least 5 years of prior supervisory experience
- Post-secondary education in Sales, Business, Management, or a related discipline preferred
- Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
- Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
- Superior skills in organization and planning
- Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Experience with Lean Six Sigma considered an asset
- Adept at managing conflicting priorities in paralell
- Confident self-starter and team player

**Benefits & Perks**

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities

The base pay range for this role is: $100,000 to $130,000 per year, depending on experience.

This is an **onsite** role based in **Coquitlam, BC**.

LeavittMachinery

  • Field Service Technician

    2 weeks ago

    Port Coquitlam, Canada Metro Compactor Service Full time

    **About the Job** The Field Service Technician travels to our high-profile commercial and residential client locations across the Vancouver area to perform diagnostic checks, preventative maintenance, troubleshooting, and general repairs to waste equipment such as compactors, balers, and garbage chute systems. You will communicate directly with client users,...

  • Assistant Service Manager

    2 days ago

    Coquitlam, Canada Leavitt Machinery Canada Inc. Full time

    **Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated...

  • Assistant Service Manager

    16 hours ago

    Coquitlam, Canada Leavitt Machinery Full time

    **Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated...

  • Services Manager, Stores

    1 week ago

    Coquitlam, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...

  • Manager, Project Management Services

    2 weeks ago

    Coquitlam, Canada Gescan Full time

    At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. In Canada, we are represented by 9 locally managed electrical and industrial distributors...

  • Cultural Services Manager

    2 days ago

    Coquitlam, Canada City of Coquitlam Full time

    Regular Full Time (Exempt) **About Us** One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban...

  • Customer Service Manager

    2 weeks ago

    Coquitlam, Canada Aarcomm Systems Full time

    Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work on a daily basis, who are driven to ensure the success of the...

  • Customer Service Manager

    2 weeks ago

    Coquitlam, Canada Aarcomm Systems Full time

    **About us** Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work on a daily basis, who are driven to ensure the...

  • Food Services Managers

    2 weeks ago

    Coquitlam, Canada Kim's BBQ House Full time

    Kim’s BBQ House is located at #15-228 Schoolhouse Street, Coquitlam, BC V3K 6V7. We are currently looking for permanent, full time Food Services Managers. Wages: CAD$28.00-37.00/hour (depending on skills & experiences) Types: Full-time, Permanent (various shifts, including evening, nights, weekend openings & closing, and holidays) Working hours: 30- 40...

  • Field Service Technician

    1 week ago

    Port Coquitlam, Canada Metro Compactor Service Full time

    **About us**: Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability...