Assistant Service Manager

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for an **Assistant Service Manager** to join our team in **Coquitlam, BC**. As the Assistant Service Manager, you will be responsible for managing the performance of the local Service department, in partnership with the Service Manager.

**Essential Duties & Responsibilities**

As the Assistant Service Manager your key responsibilities will include:

- Assist the Service Manager with managing the performance and development of Service Department staff
- Partner with the Human Resources department on labour related and sensitive personnel issues
- Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
- Conduct weekly toolbox meetings with the local Parts and Service teams
- Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
- Actively addresses customer service issues and customer disputes
- Closely manage Key Performance Indicators that relate to the Service Department
- Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
- Advocate and drive compliance on all corporate safety initiatives, policies, and programs

**Required Skills & Qualifications**
- Leadership experience required, including at least three years of prior supervisory experience
- Post-secondary education in Sales, Business, Management, or a related discipline preferred
- Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
- Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
- Superior skills in organization and planning
- Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Experience with Lean Six Sigma considered an asset
- Adept at multitasking and managing conflicting priorities
- Confident self-starter and team player

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities

The base pay range for this role is: $90,000 to $100,000 per year, depending on experience.

This is an **onsite** role based in **Coquitlam, BC**.

LeavittMachinery